Please Retrain Your Employees on Customer Service and The Guidelines of checking identification BEFORE Charging funds.
I stopped by the 7 eleven on Camp Wisdom on my way home to grab tobacco products. I ALWAYS Take my License just in case I get carded. There was a representative whom wore the nametag "MOT". He charged me for my tobacco products and while he was giving me my tobacco, he notices my license in my hand and asks me "Do you want to show me your ID?" I replied no as he already charged me and was handing me my tobacco. He then snatches it back and advises that he isn't going to give me what I purchased without me showing him my ID with a smile on his face. I came from a long time of working on my anger, so I took a breath and showed him my license to prevent any confrontation. I then asked him did that make him feel better to do this? He replies YES.... My mother lives near here, but I will make it apparent to keep driving by because I will never step foot in this establishment again. This experience was a bad one and MOT should be retrained on 7 eleven's policy guidelines on how to check ID BEFORE Taking customers funds and then playing a childish game as such. Thank you and have a...
Read moreAfter taking an Uber in the morning, I was so tired that I drove home, stopped by a convenience store to get a car, and slept here at the 7-Eleven. I woke up at 2:30. A guy who was either a manager or someone talking to me came to me and said that if I didn't stop the car, they would call the police or tow my car away. I was so shocked that I didn't just park there, I just felt bad for parking and bought two bags of snacks, but I was so shocked that I said I'd be back in about 30 minutes. But this is the first time I've been to a place that was so rude that they kept knocking on my car and telling me to buy something, and if there are people who come here, I want to tell them to turn around and not come to such a rude place. My friends who live nearby also want to tell them not to come here. This is because this rude place can even throw away trash. Also, the more I think about it, the more I feel upset that I never asked if I went to the bathroom or took out the trash, and I just quietly stayed in my car. Damn... Treat the owner well and...
Read moreI Had The Most Terrible Experience At This Location.I was Trying To Purchase Nachos And Some Other Items.When Asking For one Of The Associates Help She Stated She Could Not Due To Helping Other Customers Which The Other Associate Already Handled The Situation.After She Told Me She Could Not Change The Cheese In the Machine Even Though The Issue Was there wasn’t any cheese in the Machine at All.She Stated That She Would Get The Associate Who Knew What To Do.After waiting Both Associates Came And one Tried to change the chili which would have made the third bag in the machine,and stated there was no cheese at all.I have family members that have worked at 7-11 and this location needs better management and the one associate was rude even eating chips while not knowing how to...
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