Planet Fitness — Local services in Dallas

Not Worth the Money

If I could give 0 stars I would. I had a bad experience with Planet Fitness due to an unexpected charge and the lack of transparency in the information provided to me. Initially, I signed up with the intention of canceling my membership after a few months due to personal reasons. In October, I went to the location to inquire about the cancellation process, and the employee who assisted me gave me two options:

Cancel immediately and pay a $60 cancellation fee.

Wait until the end of February or the beginning of March, continue paying four more months at $10 per month, and cancel without paying the cancellation fee.

I chose the second option, as it seemed more convenient, and I fulfilled the payments. However, when I checked my card in February, I discovered a $53 charge for an annual fee that I was never informed about. In other words, instead of paying the $40 as I was told, I ended up paying $93 due to this annual fee.

I decided to go back in March to cancel my membership, expecting the promised cancellation. While they canceled it without the $60 fee, when I tried to explain that the $53 charge was not disclosed to me, the manager was completely indifferent. Not only did she not offer a solution, but she interrupted me and told me that no refund would be issued, CONVENIENTLY arguing that I should have canceled before January to avoid this charge.

This process was very frustrating. I was not properly informed about the annual fee, and the manager's lack of professionalism was evident. Had I been told this upfront, I would have chose the first option to avoid the additional charge. Unfortunately, this has affected my perception of Planet Fitness. Avoid this place as much as you can.

Edit: If anyone is wondering if the response from the team through email helped me with something, the...

It is so unfortunate that this location is the only location close to Lancaster (Dallas,TX) area. I visited Dallas and went to this location you get a quick workout in prior to an event.

I couldn't tell if this was a brand new location or a location that was about to close.

There wasn't much Planet Fitness marketing on the walls but some of the paint looked freshly painted. Not sure what was going on with that.

The one staff person was nice. 🤷

The cardio equipment was older. Like it was passed down from another location. But overall the gym space was quiet and equipment was available at 8am.

You could tell it was an over 40 crowd that frequented at that time or maybe in general. Maybe that's why the overhead music wasn't that loud almost none existent but it was okay because I had my headphones.

Now this is the PRIMARY reason for this low rating. The men's locker room!!!

Again with the age demographic I saw this maybe a location that doesn't cater to locker room users so you would think it would be clean! Negative -- it was disgusting!! Mainly the showers. There was mold in the ceiling and on the curtains. It was broken shower heads.

You could tell the soap dispensers all over the restroom aren't changed often or cleaned. The faucets were grimy.

It was an disgusting disappointment because I had no choice but to spot splash my 'hot spots' and get the heck outta there to get to my event.

It was so gross in the shower I dropped my lofa and I threw it away as well as my shower shoes. I couldn't bare putting them in the bag after that.

I tried posting photos but they kept...

This site is a nice place; clean, good staff, and stock is never in disarray or lacking. The cleaning staff is very thorough with the floor, locker rooms, and shower areas. The gym staff is very knowledgeable about the equipment, times for use of specialized apparatuses, and the drinks stay in abundance. The gym is not a training ground for Olympic athletes. The people come in all shapes and sizes ANNND races. I've never witnessed any type of disruption from other members that would lead me to view the place in a negative way. There will always be people who are SOCIAL and enjoy their time at the gym in a different ways. Those who are neurotic may view this socializing in a negative way because they are unable to adjust as a normal person might. There are plenty of ways to make your gym experience self contained, and then what others are saying will not affect your workout. The gym is a fine place because all share the same mind set of getting in shape in a small amount of time available to the working class. The late hours are phenomenal because not all the working class work in the daytime. I would recommend this site to any one who has a lifestyle that might benefit from...