Clay Cooley Volkswagen Of Park Cities Parts Department — Local services in Dallas

I have been to this dealership several times for the past 9 years to buy and service my vehicle and have always been treated with the professionalism and outstanding customer service! I purchased my VW Bettle brand new in 2012 and was impressed with the easy negotiating process and easy no haggle finance options. Then what set the bar of this dealership higher than any other dealership I have ever been too is the service team!

Just recently, my vehicle with 128k miles on it had a check engine light came on and off on my commute to work. I called the service team and asked what they would charge to look at my car and in fear of traveling 30 mints to their dealership expecting the costs to repair to be enormous or them telling me it’s time for a new one, They truly shocked me because the First Lady said with out the light being on and driving normal to the shop she wouldn’t want to charge the diagnostic fee yet. Then the service manager Adam told me he would still check out my car for me, knowing I drove the 30 mints and my fear for being on the road. They did a full inspection to find the other company I took to get my most recent oil change didn’t tighten the oil cap and that was causing my light to flicker on and off. (Never going to Vavoline Express again for oil changes) Clay Cooleys topped off all my oils for me and gave it a wash! Even recommended tips to prolong the life of my car and followed up with me two days later to check on how it was driving. Not once did they try to charge me or talk me into a new car!

If that’s not taking car of people and providing above and beyond service then I don’t know what is!

When buying a car, most of the negative reviews is from a service team of a dealership. Knowing that clay cooleys takes pride in taking car of people even well after a purchase is a blessing! Thank you clay Cooley for knowing how to train your team in professionalism and kindness! Also thank you for all the free car washes over the 9 years. Even the little details of leaving the service department with your car clean makes a difference in the visit! Don’t change what you are doing! A++++++++++++...

First experience with this dealership after purchasing a brand new car... FOUR hours for a scheduled oil change. Second experience with the service department even worse. Called and made an appointment, explained the small problem and that we had an hour and a half drive to ensure they had the part. Assured everything would be good to go when we got here and the only variable would be wether or not it is covered under warranty. Showed up to the dealership. After an hour our service advisor Mike, the same one we talked to on the phone came over and said it would be covered under warranty and he could get it fixed in 1 hour or less. We waited. Another 1.5 hours goes by with a impatient toddler we go ask for an update. Mike then proceeded to tell us it is not in fact under warranty. Fine, no problem, we'll pay for it. Just want the car fixed. He then proceeds to tell us they don't even have the part, they would have to order it. It would be here in a couple of days. So when I inquired why we were told they had the part it was under warranty and when in fact he had NO idea. His answer was it was everyone else's problem but his own. We drove and hour and half both ways and sat for 2.5 hours and NOTHING done. Two days go by and we call and he says the parts in can we drop everything and come now. The answer was no. We have school age children that need to be picked up. He said that's fine come Saturday. So we call half way to the dealership to let them know we are on the road AGAIN. Conveniently, Mike has left early and no one has any idea about it. Then the proceed to ask us if we can turn around and come again another day. The same people that are SO kind to you when you're buying a brand new SUV are the same ones that lack empathy or human decency. Literally go anywhere else people. Drive the extra 30 minutes to not waste your time.

Follow up: Sydney and Shaun Choice are the only two that actually acknowledged us. Very kind and understanding. They apologized for problems they had no control of nor did they create. They corrected the problem and we were in and out...

Firstly, shoutout to Mercedes that works there, she was super nice and helpful. But one employee can’t save another.

I met with Domingo to test drive a car, i Told him the next day or so I’d come back to buy. The car was sold, and that’s fine, that’s expected especially when there wasn’t a hold on the car. However, Domingo texted me nonstop, (more than my own girlfriend) for two days straight asking me to come by, etc. Not once did he mention that he sold the car we agreed to check out. How do you constantly blow somebodies phone up about meeting up and checking out a car that was sold?

When I get there he was “working with another customer” aka hiding in the backroom. So i had the chance to work with Mercedes. When they realized I wasn’t pleased they went to go get Domingo from His hiding spot. He came out, and tried to make it seem like it was my fault and then left the room without any salutations or words to my mother and grandmother. When Domingo couldn’t handle it and had to retreat to his hiding hole, the Internet manager Devon came out. Instead of understanding, he tried to make excuses for Domingo, like “oh, maybe he didn’t see it, etc” How you don’t know the inventory status of a car you’re bugging another man about buying 24/7 is beyond me but whatever. By the end, even if they had the car I wanted for practically free, I still wouldn’t even want to give them my money. These guys sucks (besides Mercedes, and billy king so I’ve heard). Avoid here if you can, but if you have to don’t deal with Domingo. Unless you want a stalker texting...