Maserati Dallas — Local services in Dallas

THEY TRY TO MAKE YOU PAY EVERYTHING OUT OF POCKET EVEN WHEN IT SHOULD BE COVERED UNDER WARRANTY: My brothers experience: I had given my car in for its first service (everything worked perfectly in the car prior to giving in for service) besides the bad TPS sensors I had to get fixed prior to servicing. After receiving it back, I've had problem after problem with this vehicle, and quite frankly it's frustrating and upsetting. First issue I had was my vehicle had and still has trouble connecting to my Bluetooth for my iPhone. After further review by the servicing dept in Dallas, they reply back with "yeah, it has problems with Apple but not android". Great reply (NOT), but how does that help me in any way? No follow up to that answer. Secondly after receiving back from servicing, my maps don't display anything but my cars position and a map that's blank. It shows that I'm not even driving on a road (when that wasn't the problem when I had the car before servicing).

Servicing dept tells me I need to upgrade my software and pay $500 for that upgrade. Why the hell should I upgrade software that doesn't work and secondly, why should I have to pay for something out of pocket that is covered under warranty? Next problem frustrates me even further. So the window sill behind the car door windows, one of them has started fading to a white when they should all be black. I took it in to service the same time as the software, they kept it for 7 days, return it back and say it's due to dry air discoloring the rubber seal. What made me even more upset was the fact they kept my car for 7 whole days, didn't replace the rubber (they lubricated it and said to let it set for a couple days) and the issue is still there. So at the end of this whole servicing fiasco, I got my car back after 7 days with no improvement what so ever. I remember back in the day people would always say Maserati lacks customer service (that was 10 years ago) and its crazy to think even till this day it's the same. I would like someone to reach out to me about these problems. As a customer I shouldn't be having this problem on my car that only has 11,500 miles (only had a year...

During our visit to Dallas,we stopped by Avondale and made the exciting purchase of a new 2023 Maserati Grecale Modena as a special gift for my boyfriend's birthday.

The dealership experience was lengthy, leaving us quite fatigued upon departure, the complete delivery of the car couldn't be fulfilled due to the dealership's closing time.Our salesman assured us of a subsequent full delivery via video chat on Tuesday, December 26th, but we didn't hear from him on that date.

Unfortunately, the car underwent a drive-thru car wash after purchase, leading to noticeable water stains on the vehicle. We were told we would get a hand wash, but the dealership hasn't fulfilled that promise as of today.

The same evening of purchase, the low air light signaled an issue with the back driver's tire 15 minutes after leaving the dealership. Despite attempts to contact our salesman, we played phone tag for several days while continually adding air to the tire, only to find it consistently losing pressure due to a nail puncture, which we suspect was already in the car before purchasing.

We understand that unforeseen circumstances can arise, but it was disappointing how the dealership handled us as first-time Marsareti buyers. Their lack of initiative to resolve our issues leaves us hesitant about any future purchases from Maserati. It's perplexing that they would risk losing potential future business over simple issues that could have been easily corrected.

This demonstrates a disregard for exemplary customer service, and a poor representation of the Maserati brand as a whole.

*Added photos are of the gear shift that "popped" out of the console within the 1st month of ownership. We were told this is a common issue with Grecales but an easy fix. What a total inconvenience this...

This was my first visit to Avondale’s Maserati Dallas. My sales agent was Lee Oden.

When I first arrived at the dealership, it was impressive with a few exotic brands under one roof. However, what really impressed me was Lee and his team. Simply put, they were so awesome!

Even though I was buying a pre-owned car, Lee made me feel like I was buying a new 720 McLaren. He showed me my Maserati Ghibli, walked me through all the features, and took me on the funnest test drive routes. What really impress me was his personal service and his patience and understanding. He didn’t employ any type of pressure sales techniques, and when I asked to wrap things up the next day, Lee was so respectful of my time and schedule.

Negotiations was great and the paperwork process was quite smooth. He then made sure that my car looked phenomenal at delivery. Lee even got all a few extra door dings taken out by their paint-less dent repair specialist, which found a few others that we didn’t find.

Overall, this was the best car buying experience I’ve had in my 43 years of life. And this purchase marks my 27th vehicle. (Yes, I get bored with cars and have owned a lot of different brands and have bought many vehicles for my wife.)

I highly recommend Lee Oden and the team at Avondale Maserati Dallas and will be sending my colleagues at the firm specifically to Lee and Avondale for their vehicle needs. I’m glad Avondale offers a variety of luxury and exotic car brands, such as Maserati, Aston Martin, Bentley, McLaren, and Mercedes.

Once I close my mega deal, I’ll be back for the Aston...