Vape Craft Dallas - Vape, Kratom, Delta & Tobacco Shop — Local services in Dallas

I bought an E cig as a present and it didn’t work, it would looked like it charged but then wouldn’t work. The girl who sold it to me was very nice short dark hair, i told her it was a present for my husband and if i could change it if he didn’t like the design and she said yes.

My husband didn’t like it but also didn’t work so i went back to the store and another lady was selling that day. I’ve try to be funny about my husband didn’t like the design but also explain to her that it didn’t work, she tried to charged it and it didn’t. She was very nervous saying the products can’t be returned, so i told her i was okey having it change for the same one but one that works. She called her boss, and said “there is a girl here who wants to make a return cus she doesn’t like it, but also doesn’t work “

Her manners were not polite, eventually she offer me a low quality product without cartridge (the one i bought had 2 cartridges, batteries, and tools for cleaning) didn’t give me any options at all, and said “this is the only one that’s the same price you bought “ out of all the products they have.

I was happy with my first purchase, i spend like $100 and thought of coming back. But definitely not coming back again. To end this, the product i ended up with looks cheap and nothing like the one i bought or wanted.

So i had to buy what she wanted because the product i bought before...

Awesome shop, exceptional customer service! I stopped in this morning for the first time and I couldn’t be happier! The sweet kid behind the counter was really knowledgeable and he delivered the kind of customer service that was standard in all the shops back in the day. I had questions about a new device and he opened the box to make sure that The device would work for me and I really appreciate it. Unfortunately, most shops have employees that aren’t knowledgeable about their products and are less than interested in making happy customers, and that just isn’t the case here. I wish the shop was closer to my house, but I’ll be making the drive because it’s worth it to me to shop somewhere that can answer my questions and treats my concerns like they’re valid. THANK YOU SO MUCH, you earned a loyal customer today! I highly recommend! Also, the shop honors a military discount, A DYING PRACTICE, and so appreciated! I asked about it and forgot to remind him when I checked out, so I ended up not getting it, but that was my mistake, and I’ll use it next time. This is the first place that has actually offered the discount in a really long time. Can’t say...

If I could give 0 stars I would, the people working there have no idea what they’re talking about at all on any of their products. This place is a complete joke compared to every other vape shop in DFW. Save yourself some time if you have questions about what you’re buying and go anywhere else.

Edit: you can’t even explain yourself, I came in for a pen and the guy didn’t even know what distillate meant. He tried to tell me I was wrong that delta distillate could distinguish between indica, sativa, and hybrid; which btw THEY CANT. The only way to get a indica, sativa, or hybrid is by getting the right molecules which can’t be changed. Example being delta 8 is an indica no matter what and delta 10 is a sativa no matter what the box says, cause the molecules themselves are basically born being that way. I told him that when it says a delta 8 is a sativa for example that it’s just a marketing scheme for people who dont realize that the product doesn’t react like regular THC, so it saying that on that box makes them feel more comfortable about it. Learn about your industry before you start mouthing off like you know something when you and your employees...