COACH — Local services in Dallas

I received a Wallet as a gift and I have a gift receipt, so I went this store to explore other colors and maybe exchange the one I received with just a different color. I walked in and an associate named VANESSA approached me and asked id she could help. I said yes, I am here to look at other color and possible do an exchange, but I am not sure. Next things she said was "let me see the receipt the check if its eligible" I honestly did know what that means and I even ignored what she said and handled her the receipt and walked to back to check other colors. While I was looking at colors, she said "let me know the wallet you wanting to exchange", so I handled over the wallet " EVEN THOUGH I NEVER CONFIRMED THAT I AM EXCHANGING YET". she starting inspecting the wallet " that I never used at all", everything seemed normal until she starting digging inside a "men wallet, stretching it like crazy to look DEEP INSIDE THAT WALLET, LOOKING FOR EXISTING DAMAGES. Then she calls a co-worker, this co-worker's name is EMANUAL, and she said hey do you see a scratch? "while having MY WALLET THAT I HAVE NOT DECIDED TO EXCHANGE YET STRETCHED WIDE OPEN and he started looking hard. I then said , excuse what are y'all doing, what's going on here? He replied back " we are making sure there isn't any damages". I asked for a manager, and he said I am the manager and we started arguing about the way they are treating me, then he said "FINE WE CAN EXCHANGE IT". I replied back to him and said I have not even decided if I am doing so and I have not even gotten a chance to see other colors and decide and y'all are sitting expecting a wallet that does not below to you yet. He then calls the GM, her name is Camille. Camille was very polite and embarrassed of what they did, and while I was speaking to her I look back and find EMANUAL laughing in the background like an idiot! I called customer service to file a complaint 2 days ago and still have not heard from anyone yet! DO...

I had a very unfortunate but nit surprising experience at this Coach store. I went in to exchange an item I received for xmas. I called ahead and spoke with someone who said they were the manager. She advised me I would have no issues when I came in as I also had the receipt . 2 days later, as it snowed, I arrived and encountered Mark who was extremely condescending and acting inappropriately suspicious. They (all 4 sales associates)went over my item which had never been worn with a fine tooth comb. I beleive it took 3 people to examine them. Mark whom announced that he's the only manager that exists at Coach, said he had no idea whom i talked to and went on to tell me over and over that I couldn't get a refund which was strange as I never asked for a refund just was there to get something I liked in place of what I didnt like. I mentioned the person I called and spoke too but he stood there treating me as if I was making my story up. Anyway he denied me an exchange in a designer store like Coach with all the appropriate documents needed to do so. He humiliated me and treated me like I was a criminal trying to do something illegal. I left and once I got in the car I remembered the girls name I spoke to. I called and got Mark who now tells me oh yeah she don't work here any more. REALLY!?!? How convenient. I called Coach Corp and guess what? NO ISSUE. Sent me a return label with no problem. It saddens me to no end as Mark whom was gay was so rude. The gays want respect but they never give it. Always looking down their noses at other people and wonder why the world has issue accepting them. Coach you can do better than this....

Stopped into the store to check out a specific bag. Christian greeted me right away, answered my initial questions and let me know the bag I wanted was no longer a thing. Although I was sad, I still wanted to see what else they had to offer. Christian let me peacefully poke around, but gracefully offered product knowledge on things I seemed to show interest in. The store was kind of busy, so I left to do more research online. During my online search I found another bag that peaked my interest. I honestly could have just purchased it from my phone, but Christian was so informative that I decided to go back to the store.

In going back Christian helped me try on the bag I saw online, and help me through my indecisiveness when I saw other bags in-store that I liked. We worked through the "pros and cons" of both beautiful bags. He really sealed the deal for me when he suggested a charm like accessory piece. I fell in love and was completely sold. I've gotten pieces from Coach as a gifts in the past. This was the first purchase I made myself. Thanks so much to him for making it fun, I will...