Design Within Reach — Local services in Dallas

Actually, I wish I can this company rate less, read my story below and see if you agreed ... When we enter DWR shop, the sales person always look very helpful and they did give us some very good advices, which made us decide to buy a lot at their shop and made FULL payment when we placed the order. Tragedy starting here, we believed what the sales said that if we changed our mind later they would happily help us return anything we don't want and refund us. So we bought a few more and also canceled some orders before the sales even placed the order to factory, they happily assisted us except REFUND!!! At First, gave us excuses that they're in the middle of changing accounting system, dragging for a few months, then after many emails bouncing back and forth, a check arrived, with wrong name on it which We can't cash in. So we have ask DWR to rewrite the check, but DWR asked us to provide our original payment check, although we believe DWR should have everything in their system, we still asked our bank to send the copy, then patiently waited for another month with no follow up. We checked again, found that they're too busy to check our email, then after a few weeks, we were informed that DWR can't issue us a new check even with the copy of our original payment, because they issued the old check in accordance with the account the sales person set up for us when we placed the order, but no one ever check with us the account name, NOT even when we made the payment, they saw our name on the check which is NOT the same as the account name!! Sadly we didn't realize our names are not written correctly in their system until DWR used this as an excuse not to refund us. If the account name is so important then why don't DWR refuse to accept my check in the first place when we made the payment??!! Isn't it a cheap trick to play with for a company who claimed that carrying lines of the world famous designers classic designs? We trust DWR, we're screwed, we learned and hopefully you will learn too...

We were furniture shopping from OKC, last Labor Day weekend. We had been to DWR before when it was in the Knox area, and purchased dining chairs. All of or previous trips were positive experiences, this was not. I had some specific items that I had been looking at on their web site and I wanted to see them in person. First we were massively ignored by al least 4 male sales associates, then a female associate turned around in front of me and in the moment of what seemed to be accidental eye contact I asked about the specific chairs I wanted to see. She was very short and unhelpful with her answers, glaring at us seemingly irritated and basically exuded a very snobby attitude. We made several purchase at Crate and Barrel and West Elm that weekend and wanted some more modern accent chairs to go with our other purchases. We will be making those purchases from Y-Living or Hive not DWR. I'm actually really bummed over this, I always enjoy getting the DWR catalogs in the mail, now they are a reminder of this experience. My wife was especially irritated by the interaction in the store and now doesn't want me buy anything for our new home from DWR. Last note here... This is the only time I have written a review on line about anything, ever... Just...

I've been here twice, and the staff was helpful both times. The most recent individual was more of a distraction than actually helpful, but I understand that he was attempting to make the process easier for me. When I decided that wanted to order a piece, I called in, asked for the sales associate who spent a lot of time with me, and had him place the order so he could get the commission--I have nothing against him being paid for the work he's done.

The pieces are expensive, but not more than you'd pay elsewhere. Note that a reproduction is not the same piece. I've been a bit at a loss of what to do, because the furniture is expensive, and there are reproductions that are actually in my price range. However, the reproductions are in violation of the laws in the US, and they are only available because it is so expensive for the company that invested the time to develop something that is thoughtful, comfortable, and functional to pursue the knock-off companies to sue them. Even when they win, the company has a warehouse full of knock offs in China. They simply register a new company, put new labels on the chairs, and start advertising on the internet. So I guess I'll buy cheap chairs at Target while I save for something I will have for the...