GameStop — Local services in Dallas

The gentleman Raymond at the GameStop on Ross was very difficult to deal with. I went to sell an iPhone 12 Max pro because I had sold one last month at the GameStop on Buckner. The going price was $580 and that was fine for me. When we walked into the Ross location Ramon actually tried to give me $250 for the same exact iPhone because he claimed I needed a SIM card in it with the directions tell you to take out all SIM cards. So I told him that I would go retrieve the SIM card and come back and I asked what were the price be then he said it would be closer to the 580 as listed. After going all the way back home and coming back to the store and him checking the phone for 30 minutes giving us a price of 540 getting the license, he FINALLY finds a Nick ON SIDE big as a ballpoint pen tip on the side of the new iPhone. He then proceeds to tell us that he cannot give it to us for the price as mentioned and it was considered damaged and he would have to knock it down to $250 which was b*. I feel as if he inconvenienced us, patronized us and wasted valuable time .Before we went all the way back to our homes to retrieve the SIM card and then back again and then wait 30 minutes until he struggled to find something wrong with the phone so that he could uy it for a reasonable. I would not recommend this GameStop. they are ful of games they wasted our time they were not apologetic and I believe they were a little bit prejudice against women and...

I don’t know if it was this location or the next closest but same day delivery bullshit. It was sent to Walmart! Then GameStop did not provide the full address for delivery. Was deemed undeliverable I called corporate because it said delivered today. It was in fact not once I called corporate. I called the closest two locations from what corporate said after almost two hours calling nonstop they DO NOT pick up the phone. For a 500 purchase you expect service but none was had NO WORRIES order canceled and I’ll just get my game system from elsewhere. Same day delivery and it’s four days later. I’m shocked gamestop is still in business even the people I talked to even said delivery drivers will fake a drop off because they get paid anyways. NEVER ORDER FROM HERE EVER not even their corporate office has...

What kind of trash employees are y'all actually hiring!?! My order showed up incomplete, no power chord for the console I'd just ordered for myself. When I called the store to rectify the issue, no big deal right just a cord, I was told, and I quote "you're burnt dude, you get them like they come." and was hung up on. I've been a paying member of GameStop for 15 years now, and I'll never be going back or recommending their products ever again. You guys are trash people, with no standards, ethics or customer service. And whoever answered the phone, I hope you wake up in the middle of the night and step on Legos...