HomePro Contracting, Handyman Dallas, Licensed General Contractors in Dallas. — Local services in Dallas

I never list reviews like this but I felt it important to let people know what they may be getting with this business. We called home pro for minor repairs (hanging curtains, reattached drawer handles) They sent someone out and the person arrived when I was home at 11:30am (proof on my ring). While I was away my nanny wrote a check after the worker finished for the final cost she was told, which was $550. But shortly after I arrived back home I found that 3 of 6 things I asked for them to do were not done at all. They also replaced handles I specifically asked not to be replaced, and one of the drawer handles they did replace had already fallen off.

After finding this, I called to ask why such simple repairs were charged at that rate of $550 and to let them know things were already broken and that they had replaced things I asked them to leave alone. I was told that the worker arrived at 9am (false) and we were charged for that time. I was advised to speak with Chris. After leaving messages I got a hold of Chris 1 week later.

I asked for a partial refund because the worker was in fact, not at my home at 9am, things were not done that we had asked, and some of what was done, we had not asked them to do. I was calm in laying out what happened to Chris because I was hoping for a simple solution but was EXTREMELY surprised at how combative Christ was. He was interruptive, loud, agitated and refused to acknowledge that his worker did not arrive at the time they claimed to have arrived. He wouldn't let me finish a sentence after I explained the problem and was very abrasive and argumentative. He offered to finish the job, but I was so disrespected and offended during the call I declined to continue doing business.

I'm unsure if Chris is the owner, but as a business owner myself, this owner was unprofessional, surprisingly argumentative and unwilling to listen to the customer. I felt degraded as a woman and after reading a few other reviews, I wish I had not done business with this company at all because this seams to be a...

DO NOT USE THIS COMPANY!! First off I would like to say the crew that was at my house was very respectful and polite and the overall results of the work they did complete was of good quality. My main problem has to do with the lack of communication and the disrespect of the owner Chris. Please save yourself the trouble and do not do business with this company. I did a walk through of my house with Chris originally. My house is basically new construction and I hired Chris to install the the interior doors and baseboards. There was 9 interior doors and about 250 feet of baseboards in the whole house. During our walkthrough Chris said 1-2 days at the most to get it all done. During the first day I did a walkthrough with the crew leader AB (who is a very friendly and great crew leader) and we discussed which direction I wanted every door to swing open as I had purchased all the doors already. When I came back after they were done the first day I found they had installed only 4 doors so far and 2 of them were installed backwards. I advised AB of this and he said they would fix it, which they did the second day but now I was paying $180 per hour for them to fix their mistake. Mid day of day 2 I asked Chris and AB if it would be all done by the end of the day and was told yes it still would be. I returned at the end of the day to find 6 out of the 9 doors done and about 70% of the baseboards done. The crew said they would have to come back, which I replied don’t bother because I can’t keep paying that much for slow work. I paid $3,500 for a not finished project that should have taken 2 days at the most. Later that evening I receive a text from Chris asking if I was satisfied and I sent a reply advising I was not and outlining the issues I had with the services. He replied with disrespectful texts which I will include in the pictures for proof. Please do not do business with this guy! His employees are nice but the ownership is a joke. I hope his employees find a better company to work for...

So where to begin this was a weird call, I have a small remodeling project at home, so far I have arrange 2 other contractors to give me a bid and called this company to be one of them, every other contractor has kindly arrange to just come out look at the project and give me a pricing, this is the first time Im doing any type of additions into my house so since its only adding a new wall and a closet my budget number in my mind is 10K lets say it could be more or it could be less, I don't know because this is not my area of expertise nor I have a clue how much it could cost, thats the reason Im calling to get a bid. The gentleman who answer the phone was nice at the beginning, then he completely went off the rails asking me about how much money I have for the project, like I stated before I have 10K in my mind Im clueless if is more or less who cares, that's why Im calling to get a bid. None the less the conversation just ended by me hanging up after he started ranting that the budget was a must since they need to know how much money I have allocated, For crying out loud, Im calling to get a bid, if I say I have a 1 million are you going to charge me that just because that's the number I said, very unprofessional, definitely not getting my business (I highly doubt they want it, anyway). Just blown away by the way the call was handle. They might be great I don't know but for sure first impressions matter and this people completely blew it out of the park. Remodeling By Danny, Remodel Solutions and Cox Remodeling definitely have their stuff together and very friendly customer service. I might not use any of them but at least they are doing what you are supposed to do in the business world. Finally the beauty of google is that you can find many other companies willing to take care of you....