Kirby Allison™ — Local services in Dallas

I had a simple question about a product, and after five emails, I never received a clear or accurate answer. By the third email, I was given a completely made-up response that turned out to be incorrect. Finally, on the fifth email, they told me to ask the manufacturer directly—which I did, making me wonder why I ever reached out to Kirby Allison in the first place.

The whole reason I wanted to buy from Kirby Allison was because I watched their YouTube video at S.T. Dupont, but these $1,500 lighters are available everywhere. Their lack of effort in getting me the correct information cost them a sale and a customer for life. Not only did I end up buying from a different retailer, but I would never purchase anything from them again due to this frustrating and dismissive experience.

If you’re considering buying from them, be aware that their customer service doesn’t seem interested in actually helping customers—especially when they don’t...

Wow… just wow! Went there to pick up some shoe laces. Could barely find the place. Absolutely ZERO signage and the door is locked. Nobody answers the phone. Not a good look for someone on YouTube claiming or appearing to be someone with CLASS! Will order from somewhere else. Avoid like the plague!

Owner responded (below).

My response: How is a customer to know your business is “online” when your website clearly says IN-STORE SHOPPING, and has business hours posted (9am - 5pm, M - F)? At the very least it’s misleading and poor business practices. Please update update your website,...

Worst customer service. Selected 2 day shipping and received it in 5 days. Product doesn’t help when it arrives after the job interview. Couldn’t get ahold of customer service for multiple days over the phone, they don’t even have a voicemail. Will never use Kirby Allison again; should’ve went...