Hilton Anatole — Hotel in Dallas

UPDATE: I am finally able to take a moment to update my Review. We did have a face to face meeting on Monday, 8/11/25, with the Assistant Director of Front Office. This was at their request, after they sent me a text on 8/10, asking how I was enjoying my stay on a scale 1-5, 5 being the best and I gave a 2. This generated several text messages and then on Monday they asked if we would be available for a phone call or a meeting. We met with Courtney and discussed everything we had experienced so far & added that morning valet didn’t show my car had been checked back in on Sunday night. Courtney truly apologized for everything we experienced because its not the Hilton experience they strive give their guests. She did offer to have us come back at another time, stay in the Tower, and have everything comped. We told her we would need to think about it. Prior to our departure, we sent Courtney an email thanking her for the offer of a return visit, but we gratefully declined. To our surprise, on Tuesday evening 8/12/25, we received a phone call from Courtney as a follow up, to see how check out went and what our decision was. She didn’t receive our email, but found it in her junk folder. We had a shout out for the ladies running valet that morning, our car was waiting for us!! After Courtney read our email we came up with a few ideas that seem fair for the poor experience we had, but then she went above and beyond that. I hope what we went through was a fluke, and I hope the suggestions, ideas and complaints with fixes somehow get used for the guests in the future. Thank you Courtney for all you did! 😉😊

If you come here in the summer, do not stay in the Atrium section. The lobby is freezing cold, but you go up to your floor and the hallways are yucky humid & warm; then your rooms are cold. One extreme temp to another. Most hotels are going or have gone ‘cashless’ however, you can’t go cashless, then have a required wrist band for the water park, have a “swim up bar” and REQUIRE ID to order any drink. That makes zero sense. We were told that was due to some Fraud that happened. We have been to many water parks, Gaylord, GreatWolf Lodge and Kalahari, to name a few and never have we been required to show ID to charge something to the room, because we had the required wristband and they could look up our room. Who seriously takes their ID in a water park, in a swim up bar? I would also recommend that you make an overall recommendation to your visitors to wear water shoes in summer because you have to walk so far to enter the lazy river. We ended up with superficial burns on our feet. There are not enough floats for the floating river. It is clear, management is not doing regular analyzing of usage of the water park, the setup and the items needed. A big negative, was at 3:25pm we attempted to take a shower and were unable to get HOT water. We tried again at 7:00pm and again NO HOT WATER. Was it because we were on the 8th floor? Or are the hot water heaters turned down at a certain time during the day? This morning (8:45am) we have instant HOT WATER. Between the expense of the hotel, the cost of breakfast, the cost of the quick food market and the random number they used as an incidental fee, I could never recommend this place to any hard working family. This hotel is also NOT ADA compliant. No exit/entry doors are ADA accessible. I saw one gentleman in a wheelchair during my stay, fortunately he was with a group of people. My wife uses a cane and I am always with her. It’s not like the hotel has doormen. Sunday afternoon we texted for our car, all 3 valet were standing around talking, a gentleman asked what we needed, I said I texted for our car; then a young kid went to get it. Valet was not busy there was no reason our car was not waiting for us when we got downstairs. As of today, Monday, 8/11/25, this hotel has almost maxed out our credit card with all their random...

I stayed here April 6 to 10 for a Conference. The Hotel architecture and exhibits makes it look like a cross between Babylon and an Art Gallery. A stunning articulated and illuminated crystal Sculpture owns the Lobby in the Atrium. The numerous trees were lit with warm white light and the water feature was absolutely crystal clear. Soft Music played in the background but from time to time live Bands and Performers enhanced this place which made one want to stay and see what next delight would be provided. Bearing in mind the Hotel was hosting multiple Conferences the Signage and Directions were precise and helpful. Imagine an Airport where no one looked lost! (You can't can you?) - this was the place. And it was quiet in an efficient way - no shouting no raised voices.

The facilities (There is an excellent FedEx in the Lobby - Starbucks - B Shop) provide ample provision for Food and Drink and the Bars and Restaurants near the Atrium are top class. The Service was excellent. There are enough Bar Staff so despite being full, no one had to wait for more than a couple of minutes for their Order to be taken and quickly fulfilled. The cleaning Staff although lacking in English in my case performed their work well. All the Staff deserve credit for this. I was so impressed by the way in which the Hotel handled thousands of Exhibition Visitors, the majority no doubt being guests in the Hotel, that I left a message at the Concierge for the Hotel General Manager saying that this was one of the best managed Hotels I had stayed in and I have stayed in Hotels from Moscow to Beijing to Tokyo and Mumbia - a host in fact of great Hotels which provide rest and sustenance after a hard worked day. But.... (oh come now there had to be at least one caveat!) - the Bedrooms are a shown price and then multiple Taxes and other charges are levied which in my case put the price up for approximately $259 t0 $300. That is the joy of Texas and local taxation. The Bed was one of the most uncomfortable beds I have ever slept in. It was hard, not in the way a good Mattress is but in the way a Bed with insufficient support layers is. I did not sleep through the night any night regardless of whether or not I had eaten Supper or had a drink. The climate control was noisy and reminded me of a typical 1980s HVAC System and the weather that week was cold. The constant cycling of the fan was annoying. PARKING Don't. We took an Uber from and back to the Airport and for luncheon one day. Parking Charges are excessive. It is worth a trip to see the amazing Oriental Artwork displayed there and take in Lunch. The Hotel itself is a work of Art. NOTE - They know about the Rooms and a $90M Dollar refurbishment is scheduled to take place so I give a 5* rating to the Staff and Management and 3* to the Room Comfort which I think is generous. Will I go back? I'm not sure yet - let's see h9ow the...

Disappointed by the Hilton Anatole – Poor Service, Overcrowding, and Lack of Accountability I booked a stay at the Hilton Anatole for a quick holiday weekend getaway after our neighborhood pool closed unexpectedly. With it being Memorial Day weekend, I reserved the room quickly since availability was limited. However, I couldn’t find any option online to apply a veteran discount, so I booked anyway and planned to call for assistance afterward. When I called, I was prompted to switch to text—so I agreed. The person who responded via text directed me to a different phone number for help. I called multiple times but it just rang endlessly with no answer. I tried again before we left and still no response. I decided I’d deal with it in person at check-in. At the front desk, the staff member was kind but told me she couldn’t help and that I needed to call the same number again—still no answer. I followed up via text again, only to be told there was nothing that could be done now and, in so many words, that it was my responsibility to try harder. I responded to express my frustration, especially given it was Memorial Day weekend—and then was referred to as “sir.” Apparently, Hilton staff assume only men can be veterans. Thanks for that, Makhara. Once we arrived at the pool area, things only got worse. It was extremely overcrowded. There were only two visible lifeguards, and both were stationed at the lazy river—none at the main pool/bar or kids’ swim area. The children weren’t even able to get floats or a spot in the pool, which is ridiculous for a hotel of this size and price point. You’d think Hilton could afford more pool floats and seating, especially when they’re charging $4 for a bottle of water. The bar service was another low point. We waited over 30 minutes to be acknowledged, despite standing directly in front of staff. There was no system or order—some people were served immediately while others were completely ignored. Our drinks were advertised as $18, but we were charged $24 per drink, plus they expected a tip on top. Most staff weren’t even wearing name tags—except for one, Jose, who didn’t respond to his name being called. To top it all off, I checked my receipt after leaving and found I was double-charged for valet—$55 twice, even though the website said $30. I called to request a refund and was told it would be processed in three days, but when I asked for a confirmation email, I was hung up on. Unsurprisingly, I haven’t seen that refund yet. Hilton used to represent quality and hospitality. This experience showed me they now represent overcharging, poor service, overcrowded facilities, and dismissive treatment of veterans. It’s disappointing and frankly unacceptable. If you’re looking for a family-friendly pool experience, your local Apex Center or community pool is likely a far better value than this...