Koffee Day Spa — Local services in Dallas

After looking forward to a long overdue relaxing experience, I walked away feeling anything but relaxed. I should have read the signs. FIRST, I contacted them to make an appointment using my Groupon for a 90-minute massage. My Groupon was expired, but I was keenly aware that I could use it as a credit towards the regular price. No problem! After several calls I finally received a return call that was exhausting with instructions, do's and don'ts, and explanations about using my Groupon.

SECOND, while I appreciate the reminders it is obvious that they've had some bad experiences with a customer or two because the reminder texts and phone call were exhausting. May not be bad for some, but for someone who uses a calendar routinely in my personal and professional life, this was overkill.

THIRD, I arrived on time and was asked to complete paperwork which took me about 5 minutes. Arrived in the room around 10:15 and services commenced around 10:25-10:30. To my surprise and dismay, the services ended at 11:30. One hour service is not what I scheduled. I tracked this experience because I wanted to compare it to the next one-hour service I intended to schedule.

FOURTH, I had to request a receipt - it wasn't offered - another red flag. Gave her a tip and left. When I got to my car, I checked the receipt and noticed the full amount of the Groupon wasn't credited. I asked about it and that's when it went down hill....she was argumentative and seemed to expect a fight. I asked about the 90-minute service and her response was that the 90-minute service included paperwork and preparation (me getting undressed)??? Are you kidding me??? If paperwork and preparation is included in the 90-minute MASSAGE, why isn't that explained in the detailed instructions? If that's the case, why would you not tell me to be there earlier? You open at 10:00 told me to be there at 10:00. Why not - because that's not true!!! In the interest of not spoiling the next customers experience - who was standing there - I chose to leave. Needless to say, after visiting twice before and enduring this exchange today - I won't EVER return to KOFFEE DAY SPA!!!! I have no issues paying for services rendered and leaving a gratuity, but I feel cheated as a customer......looking forward to my next massage elsewhere. This customer left dissatisfied and in need of true, full service,...

I received a gift card for Koffee Day Spa for Christmas 2022. I was really excited because it was a black owned business and this would be my first time visiting a spa. The gc was the “Bliss” which consisted of 1. Foot Scrub 2. Massage 3. Facial (60 Min. Each) When I finally decided to redeem my gc was in February 2023. I called and spoke to Destiny & inquired about coming in on a Saturday but she did let me know Saturdays were booked for the next month out. I ended up picking a Friday in February then had to reschedule due to family problems. I ended up redeeming my gift card on March 24, 2023. My appt was scheduled for 11am (I arrived 7 min early) so i had to wait in the car until 11am. When it was time for me to go inside Destiny was the one who greeted me at the door. She had my fill out an intake form which was some basic questions. After the intake form she took me to start my services...

My first service was the foot scrub..everything was already set up..which was amazing. Destiny was very professional with making me comfortable and relaxed. We watched a movie and chatted while she gave me my foot scrub.

My second service was the massage which was also performed by Destiny. She escorted me into the room (which by the way was soooooo relaxing with the music playing and lights on the ceiling). She did step out to give me a min to get comfortable and lay on the table. Destiny did knock upon reentry which i appreciated. She did lmk if she was being rough /heavy handed during the massage to tell her and she would lighten up. Since this was my first time getting a professional massage I really didn't know what to expect. She def did a great job.

My last service was the facial which was done by Thai (The Owner). She was very sweet and polite when she introduced herself. She asked me was this my first facial and I said yes. We did chat a few before she started the facial. During the facial I played my airports and relaxed until the facial was done. She did a good job and my face felt and looked fresh.

Overall my experience was a 10/10 The establishment was super cozy and relaxing The environment was inviting I love the art...

This place lacks professionalism. They do try, they just fail. Their receptionist is not knowledgeable about the services they provide. Their website is not user friendly, so you have to call then when you call, IF they answer you have to speak to someone who is not knowledgeable or wait for her to put the manager on who likes to remind you that they’ve been in business for 26 years with a defensive tone. I bought a gift card for my mom who went maybe 10-15 years ago with her sisters and she had such a good experience, but I had a hard time from the very beginning. From what she told me the experience is completely different. She told me food and wine was included when she went back then, now they tell you you can go to the businesses next door if you want those things. There were male masseurs, now they contract out for them so they aren’t always available. My mom only wanted a male masseur, but was told if a man isn’t available they would have to continue the service with a woman as opposed to re-scheduling. However, she told her if for example, she only wanted a woman and one was not available they would cancel the appoint…Very odd. They ask for your gift card at booking and tell you to bring it too…you have to call and book and talk to someone who can’t answer questions who then has to get the manager on the phone who is UNNECESSARILY defensive in her tone, and I reiterate this because my mom and I always speak to people in a courteous tone so to get that in response was confusing. They offer services that are not on the website, but that doesn’t matter because the receptionist doesn’t know what the services or prices for the services are on the website anyway. It’s very disappointing experience for someone who wants to support black owned businesses. I will not be recommending this establishment. By the way mom was not able to use her $260 gift card because they couldn’t accommodate the services...