Amyfinehouse Luxury Downtown Stay — Hotel in Dallas

National Living Donor $2K Waste of Energy - Seeking a home-like place for recovering after an organ transplant, Amy Fine House seemed to be perfect by location and amenities. The Amy Fine House representative assured us that the location in the heart of the Dallas Medical Area, sudden changes in surgical scheduling is something they frequently experience on a short notice for changes. We attempted to pushed the reservation. We did not and could not get confirmation because they were emailing it to an email that we did not provide. It was their input error. Then when they kept wanting the $250 change fee because we did not change the reservation within the 14-day period before the start of the reservation, we provided proof that we did provide notice in time, but then it was too late anyway. Why was it late anyway when we provided proof that we did provide notice? Well, because we continued to ask for email confirmation that the appointment would be changed. Even initially when we called, the two people that we spoke with either did not keep notes, share notes or log anything. The man that we spoke with sounded like he was in a tunnel. I assured him that it was not a language issue because I had spent over 20-years in the military so I was accustomed to hearing different dialects of English but that he just audibly was hard to understand. He only argued with me about every point. He said that we would be charged for the entire stay if we did not pay the $250 change fee for late notice of change. I finally decided that the best resolve would be to let the bank deal with them by submitting a dispute.

After submitting the dispute, the same guy called saying that I had to pay the $250 either way but that I would loose the amount for the entire 11-day stay because I would not agree to the $250 stay. I still could not hear clearly the man’s constant insistence to pay the change fee. I asked for his superior and within an hour a “property owner” called me. We talked at length about everything and he was very upset that I had disputed the charge because it looks bad on our record. He said that he would rather resolve the issue with us and assured me that they did not want to deal with the bank and that we could still stay there and that he would rather we just move forward. I agreed to stay there but wanted him to know our experience in detail so that they could make necessary corrections internally. I spend quite sometime that evening putting together a timeline of our dealings so he had a record it all.

The next morning I received a call from Amy Fine House. The gentleman began just going off about how I was hooked on a $259 change fee and that how he has to deal with the dispute and all the issues that go along with it. I was surprised at how he was scolding me firstly, and secondly I wasn’t certain if I was talking to “Owner” again or one of the other representatives. So I asked. He said, I’m the owner, the person that spoke with you last night.

I asked what in the world he was scolding me about. And he said the email timeline of dealing with his company. And I asked if he read the whole thing? He said well, no I did not. And I said well, if you had, I closed the letter with saying that the information for feedback from a world traveler perspective and that I had said in the letter that we would call and change the reservation. But after that call, I lost what little trust I had in them at that point. So we did not change the reservation, even though they changed it anyway. Our experience was a $2,200 fee and we did not get to stay. Amy Fine House, you got to keep the money donated by the National Living Donor’s Organ Transplant Organization.

Too bad you guys did not think through the advice I tried...

Seeking a home-like place for recovering after an organ transplant, Amy Fine House seemed to be perfect by location and amenities. The Amy Fine House representative assured us that the location in the heart of the Dallas Medical Area, sudden changes in surgical scheduling is something they frequently experience on a short notice for changes. We attempted to pushed the reservation. We did not and could not get confirmation because they were emailing it to an email that we did not provide. It was their input error. Then when they kept wanting the $250 change fee because we did not change the reservation within the 14-day period before the start of the reservation, we provided proof that we did provide notice in time, but then it was too late anyway. Why was it late anyway when we provided proof that we did provide notice? Well, because we continued to ask for email confirmation that the appointment would be changed. |Even initially when we called, the two people that we spoke with either did not keep notes, share notes or log anything. The man that we spoke with sounded like he was in a tunnel. I assured him that it was not a language issue because I had spent over 20-years in the military so I was accustomed to hearing different dialects of English but that he just audibly was hard to understand. He only argued with me about every point. He said that we would be charged for the entire stay if we did not pay the $250 change fee for late notice of change. I finally decided that the best resolve would be to let the bank deal with them by submitting a dispute. ||After submitting the dispute, the same guy called saying that I had to pay the $250 either way but that I would loose the amount for the entire 11-day stay because I would not agree to the $250 stay. I still could not hear clearly the man’s constant insistence to pay the change fee. I asked for his superior and within an hour a “property owner” called me. We talked at length about everything and he was very upset that I had disputed the charge because it looks bad on our record. He said that he would rather resolve the issue with us and assured me that they did not want to deal with the bank and that we could still stay there and that he would rather we just move forward. I agreed to stay there but wanted him to know our experience in detail so that they could make necessary corrections internally. |I spend quite sometime that evening putting together a timeline of our dealings so he had a record it all.||The next morning I received a call from Amy Fine House. The gentleman began just going off about how I was hooked on a $259 change fee and that how he has to deal with the dispute and all the issues that go along with it. I was surprised at how he was scolding me firstly, and secondly I wasn’t certain if I was talking to “Owner” again or one of the other representatives. So I asked. He said, I’m the owner, the person that spoke with you last night. ||I asked what in the world he was scolding me about. And he said the email timeline of dealing with his company. And I asked if he read the whole thing? He said well, no I did not. And I said well, if you had, I closed the letter with saying that the information for feedback from a world traveler perspective and that I had said in the letter that we would call and change the reservation. But after that call, I lost what little trust I had in them at that point. So we did not change the reservation, even though they changed it anyway.|Our experience was a $2,200 fee and we did not get to stay. Amy Fine House, you got to keep the money donated by the National Living Donor’s Organ Transplant Organization. ||Too bad you guys did not think through the advice I tried...

WARNING BOOK AT YOUR OWN RISK- My friends and I regret ever booking this place. We arrived to the property and the outside looked sketchy but it was late at night so we did not think too much into things. We entered to be greeted by roaches. I called and the front desk person apologized and offered to upgrade the apartment due to the inconvenience. My friends and I went to the new apartment in the same building and met dead roaches on the kitchen island. We had to book a hotel last minute and trash our food because we could not stay there. When I spoke to the first manger he apologized and agreed to a refund since we did not spend the night and was inconvenienced. Little did I know this is where the nightmare would actually begin. I followed up with the property and they offered to refund me less than what I originally paid because that is what they were paid through Booking.com. I did not agree because why would I accept less than what I originally paid which was $1,598. I responded and told them I would prefer to go through Booking.com to receive my full refund. Booking.com has been waiting on a response from the property to acknowledge the refund Since Sept 11th. Fast forward to October 24th I called to check the status and they have yet to respond. My friend, a Booking.com rep and I finally got in touch with one of the property managers and this is where things took a nasty turn. Before we could start I expressed how frustrated I was and he seemed understanding at first until he read the review I made that day. We both got into a heated screaming match. Yes the property manager screaming at me because I left a review of MY HORRIBLE experience. He could not comprehend why I would not accept his initial refund which was less than what I paid through Zell or Cash app. He was so nasty that he did not even realized I stopped talking because it was insane he was angry with me for wanting a refund through booking.com and that I left a negative review about my negative experience. They way the manger screamed at my I can’t image how he speaks to the women in his life. I got so angry I had to hang up the phone. Another manger called an apologized and stated they responded to Booking.com and gave them the approval to the refund. LIES he told. He asked for me to take my initial review down since they agreed to the refund and I took my initial review down. I called the next day October 25 only to find out they have yet to respond. I was told by the agent the next steps would have to be a civil law suit. I’m disappointed and disgusted by the entire process. The fact I’m the one who has been patient for almost 2months for a property to respond to an email for a refund after being inconvenienced and screamed at is pure insanity. After I asked 6 other friend who were there that night not to leave a review because it’s a small business and I realized the property owner/manger were Africans property Nigerians. All they had to do was respond to Booking.com. I hate it has to be this way but at this point it is what it is. Look at the negative reviews and they will align with...