Lovesac — Local services in Dallas

Ordered decenber mid-december, said it would be mid January before we got them, which was perfect after the holidays and all.

Showed up the week before Christmas, 108 boxes in all. So totally cluttered up the house during the holiday season when our house was constantly full of guests.

Took a collective 10 hours or so to assemble.

One of the cushions they sent was wrong.

No problem, I called them up, they told me to send the wrong piece back and they would send me the correct cushion, but it would be in 12 weeks.

I told them nope, not honing to have a couch in my house missing a cushion for 3 months.

After I was first told to just use that cushion as an ottoman they finally relented and said I could keep the cushion until the new one came in.

So here we are march 23, still don’t have the cushion and have been living with a couch that has what my kids call “the hard seat” on it.

When I suggested to the “manager” ,use that term lightly, why can’t she just seat out the cushion with one in the store she said that’s not their policy.

So I guess they are just ok with making their inventory problems my problems instead.

Would have been much better off just buying an assembled couch that would have been completed upon delivery.

From the people, the service, the cost, the extreme lack of attempted resolution, and the complete arrogance to not admit mistakes, DONT WALK RUN as fast as you can from LoveSAD.

This is the first review I have ever filled out, it was just that...

My husband & I went to the Lovesac store in Stonebrair in 2020 Brandon was great. We left undecided if we wanted to spend that amount of money on a SACtional. On 11/14/22 my Husband & I stopped in @ the Lovesac on Knox Ave. Bre & David was so Awesome she explained things that wasn't explained to us on our 1st visit. I realized that buying LOVESAC wasn't a purchase but an INVESTMENT. After talking with Bre & David I with all the knowledge they have. We decided to purchase the LOVESAC. Their attitude was so on point. We're waiting for our purchase to be delivered. Thank you Bre & David for all you did to explain & answer questions. You made our buying experience AWESOME. I will be referring people to this location. Hands down the best experience we've had. Bre & David keep shining bright like the star you are. Thank you for everything! We purchase 10 seats, with the cup holders, Table trays & sound system. You gotta get the sound system. Our product was delivered on 11/28/22 . It's alot of boxes but we will take our time to put together & will update after we finish. Bre & David said if we have any issues we could video call them & they could walk us through. How AWESOME is that. Excellent...

We had a WONDERFUL experience at this store. We are building a home and had visited a different store to learn more about the sectional several months ago. We waited to purchase as the sectional won't fit in our current home, but are finally ready to order. However, we had some questions about configurations and needed some help from an expert. We don't live near a store, but stopped into this location last-minute and shortly before closing, because we were in the neighborhood. We did not have an appointment, but Briana, the manager, was so kind, patient, and HELPFUL. She answered all of our questions thoroughly and was a dream to visit with. She even followed up with us by E-mail to make sure we had the information we needed so we could reference it in the future. She didn't show the slightest amount of disdain for our unannounced and end of day visit, which says a lot about the quality of Briana, the store, and Lovesac as a brand. We are so impressed with Lovesac and really appreciated Briana's...