Crate & Barrel — Local services in Dallas

Not a single person knew what they had on the floor. Not a single person acknowledged the question about the floor items they just went strait to their iPad. And showed me what they had online and in store. They could not possibly know anything about their stock. Like they didn’t work there. They arrived that day and were handed an iPad. It’s a stupid sales tactic. They get points or commission or something but not a single person actually helped me in the store except for the stock guy elvin. Lol. They are proud they have the process of having larger item at the front when your ready down. But that’s bc elvin knows where all the things are. He was even able to answer a last minute question I had and went strait to the item on the floor and brought it over to me bc he knew I had a 2 year old I was keeping content. No other person in that store even considered who their customer was. My mother got asked if she needed help finding a decorative piece or picking a rug. (My mom Never looked at any items )She was clearly sitting in a chair with a 2 yrvold. And two other customers were actually shopping and needing assistance who she passed and went back to her corner. Another lady appeared to approach us at the register to acknowledge my child sitting on the counter. As some people do with a kid who’s not screaming. Lol. But while I was checking out and answering ridiculous questions from the cashier and waiting on the longest check out for two marked items, she reached passed my child to show me a magazine about pottery barn kids and that she could show me their new items in the catalog and on the floor if I wanted. I WAS CHECKING OUT and my 2 year old had not screamed, cried, over excitedly yelled or broke anything!!! No I don’t wanna go look at kids stuff upstairs or in the magazine after I check out. (But fair enough she didn’t use the iPads for that...

Good afternoon, As a retiring military family relocating to Dallas, we were extremely excited to finally be able to access in store shopping. We had scouted out the exact living room set we wanted (Gather 5-piece U sectional). Furthermore, knowing we loved what we saw on the website, I went ahead and opened a credit account prior to stepping foot in the store. Off we went to the location at 3104 Knox St Dallas, TX 75205, wife and daughter along for some shopping. We were in the store for roughly 30-40 min, not a single employee asked if we needed help or even acknowledged us as we watched many other patrons get welcomed and as if assistance was required. It was overall a sad experience for our family. I will say we had literally just moved so we weren't wearing our Sunday best. Luckily enough we stumbled upon a store around the corner (Room & Board). They were more than happy to help us and we are extremely pleased with the many things they helped us with to furnish our new home. I will say we also got much better service in the CB2 location in close proximity as well. The worse part about this whole situation is trying to answer to my 13-year-old daughter "why didn't any of the workers want to help us." Really wanted to be a customer because we love your merchandise, would rather spend my money elsewhere.

Sam Rosa, Maj,...

I recently visited crate and barrel recently and was impressed by my overall shopping experience. The store had a good home decor selection, and I was able to find everything I needed to spruce up my living room. The store was also very well organized, which made finding products a breeze. The layout was intuitive, and I appreciated how the different furniture sets were arranged.

The customer service was also top-notch. The staff were friendly, knowledgeable, and eager to assist with any questions I had. They were able to provide recommendations based on my needs and preferences, which made my shopping experience much more pleasant.

The check-out process was quick and efficient, which was a relief since I was short on time. The staff were able to process my payment swiftly, and I was out the door in no time.

One thing that really stood out to me was the new furniture designs on display. The pieces were modern, sleek, and would be perfect for anyone looking to update their home's decor.

Overall, I had a great experience shopping at this crate and barrel. The good home decor selection, well-organized store, customer service, quick check-out, new furniture design, and friendly staff all contributed to making my visit a memorable one. I will definitely be returning...