Michaels — Local services in Dallas

I was so excited to finally have a craft store close. I was hoping they would add fabrics. They took away half of the yarn section that was a huge hit and put in a framing section. Corporate obviously has no idea the demographics of our area. Yarn and fabrics would have been more of a success. I don’t think they listen to the actual people in the area. The staff is amazing just corporate and the GMs need to figure out the logistics and what the areas wants actually are. How I have got to the conclusion of what we would really want from a store is actually speaking to the shoppers in passing. But corporations do what they...

I ordered two 24x30” shadowboxes for pickup. I went to pick them up and one of them was straight up CRACKED glass and the other had scratches everywhere. These are expensive shadowboxes and they were trying to give me broken and damaged products. When I asked the manager, he could not have cared any less. He just said well then get a refund and was super RUDE. Had to drive 20 minutes for these just to have them all just completely busted and 0 apology or anything from the manager. I just don’t understand why people have to be so rude/mean to a...

It had a great selection of Halloween decor but I was sadden to see that they didn't have no supplies to make Mums unlike the Michael's in Irving who was extremely low in selections. But overall the store is clean but it is lacking in customer service. Usually we're use to being greeted or being asking if were finding everything okay. But the plus to this location is the other stores are conveniently near it so if you can find it here you can check out the...