Hampton Inn & Suites Dallas I-30 Cockrell Hill — Hotel in Dallas

Wish I could give a zero star! BEWARE!! BED BUGS!!I have by far experienced the worst stay in my 12 or 13 years of staying with the Hilton Family. For the Christmas Holiday we usually visit family in the Dallas area. This year turned out to be a disaster. I chose the Hampton Inns and Suites at 1718 North Cockrell Road in Dallas, TX. We got back to the hotel that evening and got in bed maybe around 10 pm. Then about 11 or 1130 I felt something crawling on me. I turned on the lights to see what is was, and it was a very small red bug. After pulling the covers back to look at that bug, we discovered several bugs. One very small and the others were a lot larger. After taking a good look at the bugs we discovered they were bed bugs. So we started looking at the mattress to see where they were coming from. There were dead ones and very active moving bed bugs at the top of the bed near the pillows. I got on the phone to call the front desk. I asked the front desk clerk had they been having problems with bed bugs. She said yes in the past, and I told her that there was some in my room (424). She didn't know what to do but she said she was calling her manager. I told her that I had some concerns about my purse that was on the floor next to the bed, and my luggages that were sitting wide open. The luggages that did not get opened we immediately put them in the hall. I told the clerk that the contents in our luggage is going to need to be heated up in the dryer to kill the dead bugs if they are in my luggage.We had checked in earlier that day but returned back to the hotel that evening around 10 pm. Our luggage had been there for some time. The girl at the front desk said she had to speak with her manager but he was not returning any of her calls. At that time we were very aggravated and ready to be moved to another hotel due to the bed bug problem. I called back to the front desk to find out what was going on just to find out that the girl had gone for the evening and a guy had taken over by the name of Dattatrey Vyas. He told me he was very new and was going to do what he could. He also stated that he was reaching out to the manager and had not received a call back. I asked him about heating the clothes in an attempt of killing the bed bugs so that we could leave to a different hotel. I was asked which hotel would I like to go to and I asked what was close. By this time it was about 12 or 1230. While I was searching for a new hotel Dattatrey had come upstairs to get the clothes to take and try to heat them in the dryer on the 1st floor. He put the first load in the dryer and there was lotion somewhere in the load that he put in. The lotion damaged the clothes for that load. At that point, he said he don't usually work with laundry but was trying to help me with heating up my clothes. I understood what he was saying because he was on his own and management still had not contact him concerning this matter. At this point it was about 2 am and he decided to cal the hotel that I was going to. He did not know how to go about paying for our stay at the Embassy Suites so he contacted that location. He came back and said that he was waiting on the Embassy to send him a template of the letter that he needed to prepare for me to take to the Embassy Suites for payment. He told me that the morning crew could work on my clothes. No word from the Embassy Suites, so I got on my phone and called them. Once that was done, we headed over to that hotel. We were told that management would get back with me in the morning. I waited all morning, No phone call from management and nothing done with my clothes. I was and still is afraid of taking my clothes without them being washed and...

Avoid This Hotel! Summary: staff lacks training, housekeeping is a joke, room condition far from Hampton’s standards, incompetent (and seemingly non-existent) manager

As others noted as much as 10 months prior to our stay, this hotel is still under renovation, but that has zero impact on our issues.

Our family was transitioning to Dallas and stayed in this hotel for 16 nights while we waited for our apartment to be ready. We chose Hampton because that’s our top choice (and I’m a Hilton Honors member). It was me, my wife, and our three kids (ages 6-16). Things got off on a bad note from the moment of the reservation. Hilton Honors website listed standard rooms and a “larger” room (not a suite). Uncertain how much “larger” that meant, I called the hotel, only to be told it was “larger.” I asked how much larger and what that means, she said it was “bigger.” Not helpful at all. I made the reservation anyway.

When we checked in, they asked for my card, presumably to verify things. I asked if the card was going to be charged or anything because we didn’t have enough to cover it yet (the money was in savings and we weren’t going to transfer it until we paid). She assured me it wouldn’t be charged or anything. The next day we had an overdraft fee because they actually ran the card. This was dishonest on them and caused us financial loss (aka, harm). We were livid.

When my wife tried to fix it and just pay the whole bill up front, the desk staff (two ladies) gave her a hassell and seemed either untrained or simply incompetent. One lady left, only peeking her head out until my wife left. Very unprofessional.

I contacted corporate via Twitter and they told me that they instructed the manager to contact us. He or she never did! Not once! We asked multiple times to talk to him or her, but the person was never around. The manager is absent, incompetent, and disregards corporate!

The room had broken fixtures (the tub faucet fell off when I was taking a shower and broken wall tiles were found by our young children). Three times the fire alarm went off (twice early in the morning waking our kids), putting them in a needless terror. Our youngest two were physically shaking after the third time, the 6 year old crying, “I don’t want to stay in this hotel!”

Housekeeping was a joke as well! Yes, there were five of us. Yes, we had a long stay. Yes, that means more trash. No, my wife and kids didn’t leave the hotel every day (it was 20 degrees outside many days). That said, even when we were gone all day, we had to ask for towels, toilet paper, for housekeeping to show up. We put our trash in larger trash bags to make things easier, but even those bags were left for days by house cleaning.

This hotel may be undergoing perpetual renovations (10 months so far), but none of that should have caused the unprofessional service and lack of hotel basics. Either Hampton has dramatically lowered their standards or this hotel fails to meet them.

There are plenty of other Hamptons and Hilton-family hotels from which to choose. There are three or four other chains in the same area as this one. Avoid Hampton on Cockrell in Dallas. Choose...

This, unfortunately, has been the worst Hampton Inn that we have stayed at and we use them a lot. The hotel was under construction which is fine but the second you walk in the door you are hit with a mildew smell. We had reserved 2 rooms a few weeks in advance. When we got there my husband asked for separate receipts and the last at the desk said because of this we couldn't have rooms on the same floor now. She couldn't explain why but that's what it was. So my mom and to stay on the floor below us. We go to our rooms and her key doesn't work. So we tried it on the room across from us, the one she was originally assigned to before asking for separate receipts, and the key worked. We went downstairs to tell the lady and she rekeyed it for the floor below. After getting settled and having dinner we went down to the pool/spa, which my 3 year old and mom had been looking forward to all day, and the spa is half empty and freezing. My mom went and told the lady at the desk and she had no idea. She came and saw for herself and said maintenance will be in the next morning, well that great we'll be gone. Also, the pool area was disgusting and dirty and unsafe. They had cups with dip and cigarettes in them, trash lying around, and the maintenance pool door was wide open for any child to get into. After going to the pool we went back to our room and the key didn't work, no I didn't put it by my phone it was left in the room, so that had to be rekeyed again. We found q-tips behind our nightstand , easily visible. At checkout the next morning while I was getting my separate receipts I was taking to the next person on shift and she said they knew the spa wasn't working and I mentioned maybe print up a sign and she said, "my signs gone?". There were no signs or locked doors to show the spa area was unusable. I do have to say that the lady that morning took $9 off the bill to try making up for it but I would still not stay at this particular...