Hot Crab - Cajun Seafood — Restaurant in Richardson

I ordered from this establishment 3/20/2024. I ordered snow crab legs, some shrimp, and a lobster tail. The main dish was the snow crab legs for $19.50, and the other were add-ons as a "Make Your Own Seafood Combo." I never received the snow crab legs. I called the restaurant about the mishap, and they advised me to contact Uber Eats. Unlucky for me, because restaurants such as this one have messed up orders in the past, Uber Eats has restricted me from getting credits onto my account. I called the restaurant again and advised them of the information. The person I spoke with apologized for the mistake. He told me that he was the one who packed the deliveries and he forgot the snow crab legs because they were busy. Understandable. I told him we are humans and make mistakes. He then advised me that he was going to contact Uber Eats and credit me the missing item through his end, and it should take 2 business days for me to get the refund. It's been a few days and I haven't received anything. I lost $20.00 for nothing. The food that I did get was mediocre and not a lot of it. It's not worth the price, which removing the snow crab legs is worth...

This place claims to serve “Cajun” food. It does not. I ordered the catfish filet basket and the filets were flavorless. The Cajun fries were very well seasoned. I ordered Snow crab and headless shrimp with potatoes and corn. It was all flavorless with a lot of oil. I order Cajun medium as the seasoning and it was not spicy and no Cajun seasoning at all. I will never come back here again. Save your money! It was not expensive but if you want a delicious dinner, this is not the place, unless, you don’t like seasoning in your food. When the server checked us out she asked if we wanted it to go. I said no, thank you. I did not like it. She just walked away. Didn’t ask why we didn’t like it or if there was something she could do for us. We didn’t even finish the food we ordered because it was so flavorless or too salty. Also, the food was not even hot. For people who eat this kind of food, you know that when the food is served it’s extremely hot, you have to open the bag and wait for the steam to come out so you can dive in. This was not even the case at this place. What a waste of...

My hubby noticed this restaurant driving so we decided to try them out. The customer service was okay, our waiter was a little slow at times to come back and check on us to see if we needed anything but she was quick to take our order. It doesn't look like they have fountain drinks and it looks like they were limited on their bottled soda but she said that we can bring in our own drinks, so I guess it is a BYOB. We both ordered the Combo E boil which had: 1/2 pound snow crab legs 1/2 pound shrimp 1 Lobster tail 2 potatoes 1 corn 1 hard boiled egg Seasoning: House (combination of all the seasonings is what we were told) Spicy level: No spicy Price: $32.99

The flavor of the seasoning was delish and it wasn't so overpowering as other places. They cooked everything very well, it was not overcooked or rubbery as seafood could be. So the only issue we had was that the actual seafood didn't seem enough, at least the snow crab because it was only 1 claw cluster, maybe if they added 1 more cluster it would have been way better. So that and the sodas is why it was given a 3...