Office Depot — Local services in Dallas

This location is severely understaffed and lacking tech. I ordered a print and drove out of my way to pick it up after a 12 hour shift only to get there and the print was severely chipped and miscolored, but they still put it out for me to pick up? when I told the girl working that there was a mistake in printing she told me their printer was not working and they were trying to fix it. My question is, why would you even put it out looking like that and not just cancel my order so I didn’t have to drive all the way down here and then not even tell me it was messed up? I could’ve driven all the way home without checking the package. When I pointed out the flaw she didn’t apologize or offer a refund so I had to ask for one and she gave me a little bit of attitude about it and pointed me to the guy trying to fix the printer who had ignored me already when I was standing at the desk waiting for help. He continued to ignore me and did my entire return without saying a word or apologizing or even offering to reprint at a later date. Obviously a broken printer is out of their hands, but to still put out product that is messed up because of the printer is crazy to me. What’s even crazier is not being the teeniest bit apologetic or offering to fix it/refund it immediately is even crazier. I try to be really understanding as someone who has worked in service my whole life, but I just feel like this store failed at so many levels and was such a complete waste of my...

I did a search for places that would do FedEx shipping services for me that were open on Sunday. I was given this Office Depot Location on Greenville Ave. I walked to to a store with NO customers in it. A clean, sterile environment. I find the FedEx counter where I’m greeted by Shaun and I tell him I have packages to ship. He asks if I have the information printed, I respond No, I always use the QR code. Well, he says I’m going to have to wait for Nicholas because of (I don’t know, insert poor attitude and bad customer service skills here). Up walks Nicholas, and I tell him I have packages to send out and I need him to scan the QR codes and print the labels for me, to which he replies they aren’t equipped to do that. Nor are they set up for international shipping. But, he tells me that there’s a FexEx Office right across the way, you know by Subway. I say I’m not from that area and could I get that street address please? Rather than reading it out to me so I could enter it into my device, he just turns his monitor around and lets me look for the address on my own. Great customer experience. Why is this place still in business? Toner cartridges and last minute printer dilemmas? Seriously they both do not need to be working in front of house positions, interacting with customers. THEY CANNNOT HELP YOU SHIP YOUR...

I will absolutely never step foot in this Office Depot again.

This is the second time now that I've gone and there are only 2 people working. 1 at check out and 1 at the printing desk.

I went into print something, waited in line for the automated printer. I informed them the USB reader wasn't working. They said "I dunno" and he radioed someone, then didn't respond to me. So I went and waited for the other printer. It also wasn't correctly reading my card and clearly I needed help. At this point I looked for help they told me to "get back in line" behind 5 other people that were waiting for this snail service, where as they had helped me fully the first two times, I wouldn't be back in that line anyway. Finally just walked out after wasting 30 minutes of my time.

The employees seem like nice people (Tho I sort of got ignored and nodded off twice...) but whoever is their manager seriously needs to buck up and put more people on during the day. There were 10 customers to every employee.

Office Depot is looking more and more like the next Sear's. This is exactly how Sears looked before it took a nosedive. If people can get these services in so many other places, the service has to be what keeps them coming back. The...