Robbins Brothers Fine Jewelers — Local services in Dallas

My soon to be fiancé and I had an appointment with Robbing Brothers on a weekend day. We arrived and the store was very well laid out. That’s about the only positive thing I have to say about our experience, as it went down hill from here.

We had a scheduled appointment in advance and arrived early, but it didn’t matter. We were told to feel free to look around until someone was available to be with us. I found a wedding band I liked, and my soon to be fiancé found a few styles of engagement rings she wanted to know more about. It was nearly 40 minutes later until someone was with us. I do understand they were busy, but what’s the point of having a specific appointment with a jeweler if we have to wait for over 40 minutes? There were even couples who came in after us that were helped before us.

Finally we had an associate help us and the first question they as is “what is your price range?”. The associate asked nothing about what style rings we were looking for, what clarity or color diamond, what band styles, etc. We explained exactly what we were looking for and we were able to see a couple rings we liked. We were then passed off to a jeweler who took us to an office space where we could go over more information about what Robbin Brother’s had to offer. I wish I could say this was a saving grace but things got progressively worse from here.

We have been at the store for well over an hour by this point and have made little progress in getting information on an engagement ring/ wedding bands. We decided on a price range with the jewler and discussed what clarity, carat, and color diamond we wanted. We also discribed exactly what band style we wanted. The jeweler said she would be back. Nearly 15 minutes pass and my soon to be fiancé and I are honestly wanting to leave. The jeweler comes back with a few diamonds that were not the clarity, carat, nor color we asked for. We asked to see different diamonds. The jeweler asked if we had been anywhere else and we said yes. We showed exactly what style ring and the price we could get it for from another jeweler. The jeweler then spent the next 5-7 minutes bashing the other jeweler and saying how much we would be losing going to the other jeweler and not Robbin Brother’s. We again asked about other diamonds and the jeweler says she will be back.

By this point we have been at this store approaching 2 hours. We honestly just want to leave. The jeweler comes back with a few diamonds way out of our price range and a much higher clarity than we asked for. She then began bashing the other jeweler again and saying how this is a once in a lifetime opportunity and we should make a deal today. She put an immense amount of pressure on us. It felt like we were just another sale and client she was making her commission on that day. We said we need time to think about it and would want to get back to her on this. The jeweler says she will be back and that she will talk to the manager. We are left there again for the third time sitting in this booth twiddling our thumbs. The jeweler comes back and offers to take off nearly $6,000 from a diamond that was out of our price range and began applying more pressure on us to commit to getting this diamond.

I’m sorry not only have you just wasted 2 hours of my soon to be fiancé and I’s time, made us feel uncomfortable and pressured to make a purchase like we are a walking atm, and bashed any other jewelers we looked at, but you also just dropped the price of a diamond by over $6,000? How much would you actually make on this diamond if we had paid the listed price?

My soon to be fiancé and I finally leave with no intention of coming back. We experienced shady sales tactics and extreme pressure to buy a ring. Robbin Brother’s does not care about what is best for you and your significant other, only that they are able to make a sale. I just purchased a 2.5 carat engagement ring from Diamond Exchange Dallas and couldn’t be happier. Go to DED instead and be treated with the upmost care while getting prices that blow Robbin...

Disgusting people and even more disappointing work. You all deserve NEGATIVE STARS.

This place has been an issue since the very beginning. DO NOT GO HERE. Every bad review talking about shoddy workmanship is true. Same with the unhelpful distrustful workers that come in and verbatim tell you they were too busy to help with your situation. I have only had my engagement ring for 2 years now and it has broken TWICE. Every year an issue comes up with this defective ring. The first time a diamond fell out, less than a year in, the other location in DFW borderline refused to fix it. The diamond fell out because of the setting where it is against my finger (a non pressure point that was pointed out by one of your managers VALERIE) had split down the middle. They decided to replace it all while making us feel like they are doing it out of the kindness of their hearts and when I picked it up, the setting was still split but the diamond was replaced so I decided to leave it there. I should have known better. Another year later, the same exact diamond falls out and now the other side of the setting is splitting identical to the original. We email corporate to see what they are going to do about it and manager VALERIE decides to call us in. She examines the ring and is also confused at why it has broken and decides the entire thing needs to be replaced. She tells us it will be 6-8 weeks to get it back. Guess what? I STILL DON’T HAVE MY RING and we are now over 8 weeks. I have made phone call after phone call and email after email trying to speed the process up. What’s interesting is that Valerie was the initial correspondence telling us everything will be fine, she’ll make sure we’re updated and we have not heard from her but twice this entire time (each time we have had to reach out to her to get an update.) Another manager ALEXIS has been who we are mostly dealing with. She was also the one to say she was “busy with other things” and did not ensure that proper steps were being taken or communicated in regards to the return of my ring. She said it was “helpful for you to call me so I can make sure to check for an update.” So now I have to make sure to take the reigns on my ring being returned to me, since no one there seems to care. My ring should have been back to me already, but due to excuses of “delays” here and there with no REAL explanation, I STILL DO NOT HAVE MY RING BACK. Corporate even got back to me that my ring would be “overnighted to the Dallas location to be sent to you.” That was OVER A WEEK AGO. You would think at some point this place and these people would do their due diligence to get my ring back so they could at least be done with it, yet here we are. Please don’t give this place even a spec of attention, let alone money. They will simply take it and give you a defective/broken piece of junk. (Or not give it back in my case.) DISGUSTING, DISTASTEFUL, PLACE. BUYER BEWARE - WHAT A REGRET.

UPDATE: Subpar response from a subpar company. My ring took forever to get back to me because of your own designer delays and lack of employee follow through, not just because of the holiday, but nice try. ON TOP OF THAT, we did not receive a phone call or even an email with tracking information for when it would be delivered. I happened to be home when it was delivered to sign for it BUT CAN YOU IMAGINE if I wasn’t and it was SENT BACK. This company continues to show how they simply...

VERY disappointed in the service received today. We purchased my engagement ring and my husbands diamond wedding band from here. The service up until today has been decent. My wedding bands are from Kay Jewelers because I couldn't find anything I liked at Robbins...not a problem. Before our wedding, I wanted to have all 3 of my rings soldered to prevent gold scratching. Since Kay's offered a discounted first time sizing I chose to have the bands sized there. Since Robbins is who would be doing the solder, I dropped by to ask a "trained professional" what size I should have the bands sized to, since the thicker the band the tighter it would fit. He didn't size me. He put my engagement on the mandrel and told me what to size my bands DOWN to. I asked, are you sure since it will be a tighter fit. He said yes and off I went to Kay's. They came back sized correctly, and I gave to Robbins to have soldered and engraved. We also gave my husbands band to be engraved. The rings came back and we picked them up. Mine fit really snug however I didn't have time to redo, and I also thought maybe it was just due to maybe stress in my body and not feeling well. My husbands grandmother passed away that week before our wedding...we came after the funeral to pick up our rings. Since then my ring has continued to be extremely tight, I use an old jeweler trick of Windex to get it off. I go into Robbins today to explain they shouldn't have been sized to this size, and I wish the associate didn't tell me to do this size. I was hoping they would understand and maybe offer a discount to resize my bands to the correct size. Instead I got a no, we haven't seen you since December. Um what? I said to the associate the rings were all in to be soldered and engraved the week of our wedding. He said "well I'm not saying you're lying but it's not in the system". So you can't find the work you did?? Check your cameras, I'll tell you the day and time we picked up the rings. I can even tell you what I was wearing since like I said, we just came from my husbands grandma's funeral. I then all to speak to the manager. He flat out said he will charge me for the resizing of my bands. He showed no compassion. He said he was trying to help me. How is telling me the exact thing your associate did helping me? He didn't even apologize for not being able to find proof of the soldering and engraving. The associate who sold us everything was the one who sent it out AND was there when we picked up. Maybe ask him. This has been horrible customer service. I truly feel like you just took the sale and are horrible with the follow up service. The associate today also suggested he can put it on the mandrel and stretch it... a good jeweler would know that's horrible for gold with stones, that can lead to lost stones. It's very sad that we spent just under $10,000 on 2 rings...and you can't take a $50 "hit" to help a customer resize rings that shouldn't have been sized down to begin with. Come anniversary, birthday, milestones... we will be shopping elsewhere. Very very sad.. the only good thing about this place was our original...