Rooms To Go — Local services in Dallas

Review of Rooms To Go at 6041 LBJ Fwy, Dallas, TX: A Disheartening Experience for All Parties Involved

Rating: ★☆☆☆☆ (1/5)

My recent encounter with Rooms To Go at 6041 LBJ Fwy in Dallas, TX, left me deeply disappointed and disheartened, not only as a customer but also for the dedicated sales representative and even the delivery contractor caught up in this regrettable ordeal.

As a newcomer to Dallas with a demanding work schedule that includes frequent business travel, I was in urgent need of furnishing my new home. In my search for convenience, I turned to Rooms To Go and embarked on what would be an agonizing journey for all those involved.

My initial purchase of various furniture items, totaling a substantial $4,233.91, at the store took over two hours of my time. It was a decision made under the assumption that I would receive quality products and exceptional service – a belief that was shattered shortly thereafter.

Understanding my time constraints and immediate need for the furniture, I approached a sales representative who was, in hindsight, exceptionally patient and dedicated. He dedicated two hours of his time to help me finalize the sale and even arranged for an expedited delivery, which came at an additional cost of $260 to be paid in cash. This was a considerable amount, but I was willing to bear it for the promise of swift delivery.

The day of delivery, however, was a grim revelation. Every item that arrived was either damaged or coated in dirt, making it clear that the goods had left the warehouse in a deplorable condition. Understandably dismayed, I reached out to the delivery contractor, a person who was thrust into this unfortunate situation through no fault of their own. They took it upon themselves to contact the sales representative, who promptly apologized and assured me that a full replacement of the entire order would be expedited, with this resolution contingent upon my one-week business trip.

With a glimmer of hope, I adhered to the plan and made my way to the store as directed, prepared to seek assistance in contacting customer service. However, I was greeted by an individual who failed to identify themselves as a manager. This manager, with little regard for my valuable time and the dedicated efforts of the sales representative, proposed sending a repair crew to address the issues. Unsurprisingly, I rejected this offer, firmly believing that I should not have to repair brand-new, damaged goods.

What followed was a painful hour-long wait in the showroom, only to be informed that a replacement could only be scheduled after a technician's visit – a seemingly unnecessary delay tactic that would either attempt to repair the damaged items or issue a refund. The manager handling this situation displayed not only rudeness but a complete absence of empathy and leadership skills. When I requested him to listen to my concerns and frustrations, he disdainfully turned his back and walked away.

In my pursuit of a resolution, I reached out to Rooms To Go's corporate office, where I encountered the same disheartening lack of humility and empathy. Their sole focus appeared to be reversing the refund without offering any definitive dates for replacement parts. The lack of consideration for the customer's perspective was palpable.

In conclusion, this experience at Rooms To Go's Dallas location was not just a disheartening one for me as a customer but for all parties involved. My patience and trust were strained to their limits, the dedicated sales representative invested significant time and effort into making the sale, and the delivery contractor found themselves unfairly entangled in a situation not of their making.

This ordeal is a poignant example of how corporate greed can overshadow the genuine concerns and satisfaction of its patrons. It is my hope that this review serves as a cautionary tale, not only for potential customers but also for businesses like Rooms To Go, reminding them that the human factor and empathy should always take precedence...

This has to be in the top 3 worst customer experiences of my life. Purchased a furniture set which was set to be delivered on two separate dates due to supply issues. The first delivery was supposed to be dropped off this past Saturday, we were tracking them on their delivery tracker, they never showed up. When we called moments after seeing they were on the next stop and didn't come to ours, we called and dispatch told us that they could not get to our building due to a road closure and were done making deliveries for the day so they couldn't turn around and try to re-deliver. There are 3 entry points to our building so essentially, the delivery drivers couldn't figure out how to use more than one street and Rooms to go deemed it our fault. They noted it in their system as a failed delivery attempt. We tried to cancel the items as we needed them in order to set up some of our other furniture during our move that day and we were told the cancellation fee would include them keeping the $170 we paid for delivery as well as an additional 20% of the products we purchased. They also could not reschedule us for delivery because our account was now on hold so we essentially had no choice but to wait and reschedule. Days later they called to reschedule our delivery and told us we needed to be home from 7:00am - 10:00pm for a delivery window. When I communicated that I was not able to be home for a 15 hour delivery time frame, they offered no assistance or smaller window so I now have to go pick my items up which will include me tying them to the roof of my car and praying it makes it safely to my home. Lord only knows what's in store for us for our second delivery scheduled for June. If it wasn't an entire bedroom set, I'd offer to pick it up myself in order to avoid having to work with anyone else from this company. When I tried to reach out to corporate customer service, after explaining the above, they offered zero help and actually ended up asking me what they should do... how about your job? Figure out how to get me my items, in a reasonable time frame, with better communication?

In a world where customers can literally buy from anywhere, it's beyond my comprehension why some companies decide to treat...

I"m not going to tell anyone to not shop at RTG. However, I will say don't shop at the RTG on LBJ Freeway in Dallas. I recently purchased a reclining loveseat (not a cheap one, I spent $2k on one item) from this store.

The salesman's name is Chris. He was so busy trying to juggle customers while I was there, that I had to eventually leave him my business card and handle the transaction over the phone. I should have known then, this young man was more concerned with trying to pad his commission check that actually taking care of his customers. Chris promised me a delivery date of 09/15/21 but when he sent the sales slip to my email it had a delivery date of 09/23.It also had a $210 fabric protection plan that I didn't order. I called Chris and he promised me he would fix it and I trusted that he would.

The new invoice arrived, and the fabric protection was removed and the correct delivery date was added. However, they charged me for a "rush delivery fee" because he changed the date.

I tried calling the Customer Service number multiple times. Each time the hold was over 30 minutes, and when I requested a call back it never came. I finally decided to call the store again and talk to Chris. Chris wasn't available, so I spoke to the store director named Nick. Nick clearly had no desire to listen to my story or to help me out at all. He punted back to Chris and said they'd get back to me. Chris later left a voicemail saying they had fixed the delivery charge. So far, I'm ok with all of this.

The call came today to schedule the delivery and even though it was the agreed date the time was not what I requested. I called the CS number again, yet to be placed on hold for another 30 minutes. I attempted an online chat and was told the delivery time cannot be changed. At this point I'm just irritated with this company.

I called the store again and spoke with Nick. He told me I could accept the delivery time given, or I could cancel the order. I cancelled the order. I refuse to give money to a company who does not value my business. I was patient and I gave them over two weeks to get their *&^$% together and it still didn't work.

If you shop at RTG, do so at another location. They do not value...