Rude staff and rent a cop at the door. Demanded I either put my small handbag back in my car or leave the building the moment I walked in the door. Claims that this is “protocol” but couldn’t explain why they were the only Spirit following said protocol. I asked for clarification and to see the sign or policy being enforced but of course there was none. “Officer” Thomas then admitted it’s actually his own protocol and not Spirit’s as he was contracted by a 3rd party security company but would escort me out of the store if I didn’t comply. He stated that I wasn’t allowed to bring anything in that was larger than his hand which really sounds like a policy he made up there on the spot. I was informed that people have been coming in and filling up their bags and walking out. Although unfortunate, if they want to make a policy like that, put it in writing and make it official. Absolutely abhorrent behavior towards a customer with zero reason for doing so. With the temp labor working at these pop ups, you expect to sacrifice a bit on customer service but to imply that carrying a small handbag into a store which holds the money you would use to make a purchase is a sign you will fill it and risk a shoplifting charge for some Halloween merch in November is ridiculous. Do better, Spirit. Appreciate your customers and don’t...
Read moreMy friends and I walked into the store looking for a costume for our upcoming Halloween party. As we walk we are started down by a lady who seemed to be the “manager”, she must’ve thought we were there to play around, when we are in our 20’s... Tried a costume on, but couldn’t change comfortably due to the low quality fitting rooms, a box with no mirror and a curtain.. As my boyfriend and I are walking out of the fitting rooms, our friends approach us letting us know that we are all being kicked out for “throwing things”. I wouldn’t be writing this review if I know one of my friends was “throwing things” and if they were they would admit it. Us being the only Hispanics in the store, we took it as the “manager” being racist, because there was no real excuse for them to...
Read moreFirst of all it’s open as I was there on 28th & 29th October 2025 Not sure why listing says temporarily closed.
They may or may not have what you are looking for. Staff is very rude. Some of them are clueless & dont know what they are doing I understand return policy but I am trying to exchange something I bought less than 24 hours ago because it doesn’t fit my child. Be mindful as they trick you as you can’t try anything in the store Will never go back Parking is an ordeal...
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