Vivian's Boutique Spa — Local services in Dallas

I visited Vivian’s on Jan. 3 2024. The area and atmosphere was very cute, exactly what I look for in a day spa. I was greeted, sat in the waiting room, and offered a nice chamomile tea. My massage therapist greeted me and was kind and professional throughout my experience.

The massage (90min) itself was NOT good. And by that I mean I can’t say I enjoyed a single thing about the massage at any point. There are many things I could point out (multiple instances of unintentional touching (hip resting on me)), inconsistent pressure (I asked for medium pressure, it was anywhere from feather light to Rolfing level of deep)), and lack of flow, rhythm, skill, and soothing touch), but I want to keep this as short as I can.

I worked up the courage to stop the massage after she worked on my back and one of my legs. (She did technically touch my arms, but I’m not going to count it because for lack of better words it sucked, not that any of it was good). I could not fathom paying $200 dollars for what was I was experiencing.

The receptionist let me know she called the manager and that I was not going to pay for the service. I did tip $50 because I believe that the massage therapist worked on me about 50 min and as a massage therapist myself I thought that was fair. The manager called me that evening, apologized explaining that the therapist I had was the top requested in the spa (?????) and was confused as to what happened, and offered me $50 to come back and try an another service. This was a good resolution for me.

To wrap this up, I’m unable to visit the spa again in the time I have left in Dallas (not that I was very excited to after hearing what I experienced was the best they had to offer). I was gifted a gift card to the spa, asked for it to be refunded, and they did QUICKLY.

Do I feel like my therapist received a massage once and then tried to replicate it on me without any formal training? Yes. But she might have just been having an off day…

Do I feel bad for sharing this? YES! This was very hard and embarrassing for me! I’ve never stopped a massage before, never had anyone stop a massage I was giving them, never even heard of it happening! However, I found myself wishing I had just paid to sit in a massage chair at the mall!

Management, front desk, massage therapist all handled this amazingly, thus the 3 stars. I can’t recommend going to this spa, but if you do, they will treat you...

We recently did a friend’s birthday at Vivian’s and had the BEST experience. Our facials and massages were wonderful.   From start to finish, it’s a curated experience. You’re greeted with the cutest decor, a beverage of choice and then escorted to a spacious and beautifully decorated treatment room. JoJo did my facial and she’s a seasoned pro. She softly explained each step so I wasn’t surprised by a hot towel or the bright light. Each step of the facial used a decadent product, which smelled and felt amazing.  I’m a big fan of the high frequency treatment and the purelift pro EMS facial.  It’s like a mini face lift. The electric current stimulates your facial muscles and I swear it makes my wrinkles appear smoother and leaves my face plump and glowing.  JoJo was gentle, yet still effective with my extractions, which I appreciate given that's such a sensitive and thin area of skin around my nose. I didn't leave the facial red and splotchy; I left ready for the day -- SPF and all -- so I could head straight to brunch and not worry about any redness. Curtis, Tanya and Joel are all amazing massage therapists.  You are in great hands with all of them.   The massage lotion, music and sheets are all so perfect -- you can tell every detail of this spa has been deliberately thought about.  The massage pressure can be tailored to your liking. You just have to communicate what you want (they can't read your mind), but they make it very easy by checking in with you at the beginning of, and throughout the massage, so you can adjust as needed. All in all, Vivian's is a top rate experience.  It's my go-to place and I will continue to recommend it to everyone...

A true boutique spa experience! ✨ My partner and I visited Vivian’s on Sunday and it was truly one of the best massages we’ve had in a very long time. 💆🏻‍♀️ From start to finish it was a pleasure. From the kind front desk staff who were accommodating to re-scheduling/ our working schedules, to the masseuses’ who were so knowledgeable and applied firm pressure! 👌🏼 We were given an option of tea or champagne in the relaxing room before + after our massage. 🥂🍵 Even though we were the last appointment, the staff let us take our time with checking out.

My masseuse spoke to me after my massage (she is a nursing student - Laura) to tell me about what I can work on in terms of posture/ knots 🪢 in my everyday life. I really appreciated this as she really knew what she was talking about. Thank you. 🥰 She also played music throughout the massage and lit candles.🕯My partner had Jolene and she was great. He mentioned that she released most of his knots as a dentist (which is a compliment in itself).

Overall, I would highly recommend this beautiful spa as a gift, couples massage, or even...