Weir's Furniture — Local services in Dallas

After decades of doing business with Weir’s, we have no other choice than to walk away. The VP of Operations thinks it’s perfectly acceptable to sell a $5,700 Sherrill sectional (with the Protection Plan) which has worn so poorly that it already needs to be replaced a year later. The President of the company ignores emails, so apparently he doesn’t care about doing the right thing either…very disappointing!!! The Johnny Taupe fabric, which is listed as a Performance Fabric, wears worse than any upholstery fabric I’ve ever owned or have been a part of purchasing for clients. Even though there are 2 other Sherrill chairs in the same room, both of which were purchased at Weir’s 7 years ago and still look new, the VP of Operations repeats a false narrative about “the cat responding differently (to the sofa) fabric”. The issue is not the cat; it’s the fabric! And it seems like false advertising to call it “performance fabric”.

Pretending that "the data" on the fabric shows customer satisfaction is unconvincing, based on real life experience with a lot of furniture for both myself and interior design clients. Of course, he can achieve high sales with low returns, as long as he refuses to do the right thing when customers complain and show evidence. High sales and low returns may sound good on the surface, but it is a misrepresentation of the truth.

He offered a measly 20% discount on a future purchase, because he “just wants to help us”, not because he will admit to poor durability. Why would any customer losing $5,700 after only a year want to spend thousands more at Weir’s?! Furthermore, he warned us that any performance fabric we might buy would wear the same (i.e. poorly), as "performance" means it resists spills, but not wear. That completely contradicts our past experiences with Weir's (and Sherrill’s) "performance fabric", the accepted definition in the industry, and also what was conveyed by the salesperson.

Although Weir's used to stand apart from competitors with quality furniture, exceptional customer service, and Christian virtues, our recent experience shows a clear departure from that. Therefore, we are walking away and will do business...

8/7/2025: Joseph, where did you see in my post that what caused it is carpet cleaning or having moisture? Your CEO didn't offer any help so I don't think you are able to. It would have been good to at least refund part of our big order. Weir's doesn't stand anymore for what they claim to believe in. That was the old Weir's. We purchased our master bedroom furniture from Weir's, with the final piece—a sideboard—coming from the Knox location. Everything seemed perfect until we moved the sideboard and discovered two large black stains underneath. All the furniture has black feet, and unfortunately, every piece has left similar marks. We were horrified when a professional carpet cleaner told us the stains were permanent—they’re paint.

Our bedroom carpet is a light cream color, making the black spots painfully noticeable. We tried every solution imaginable, but nothing worked.

I reached out to the store multiple times—calls, countless emails—only to be ignored for weeks. After months of follow-ups and persistence, the issue finally reached the CEO. The response? After consulting with the manufacturer, they told me there was nothing they could do. I was stunned. I had furnished a large space with a king-sized bed, two nightstands, and this sideboard—only to be told, “Sorry, we can’t help.”

This response is deeply disappointing, especially coming from a company with such a respected reputation in Dallas. I provided multiple photos showing the damage across three pieces of furniture. Now I’m faced with replacing our carpet, and worse, accepting that the company won’t stand behind the quality—or lack thereof—of its products.

Buyers beware: Weir’s is not the company...

Weirs no longer stands behind their products. In 2023, I received a Sherrill sectional that I purchased for nearly $6k. After just a year, the fabric is a complete mess and the couch looks 10 years old. The seat cushions are covered in pulls just from my cat jumping on and off the sofa and walking across it. It’s also very worn in the two areas people sit regularly. I’ve owned four much less expensive couches (including one from Rooms to Go) and many chairs and never seen this kind of issue. I also own two seven year old Sherrill chairs, one of which is sat in every day, and they still look brand new. After raising this issue and escalating to the SVP of Operations, I was told there was nothing they could do since the damage “was caused by the cats.” They had no real explanation as to why this has never happened before and how my mother and grandmother both owned Sherrill couches over the decades, which lasted 20+ years with cats and kids. While shopping, I had even told my sales rep that I had three cats and was willing to upgrade the fabric, but I was assured this fabric was durable. Not only has this not been durable for my cat to jump onto and walk across, but it hasn’t even held up where I sit for maybe an hour per day. Now I am left with a frumpy, name brand, expensive sectional that’s truly an embarrassment when I entertain guests. Weirs used to be synonymous with quality and customer service. Unfortunately, those...