Azul Airlines — Local services in Dania Beach

The worst customer service I've ever dealt with in my life! Pathetic service and they work as if people aren't urgently waiting to check in and get on a flight. Azul literally blocked 3 different airlines checkin entrance simply because their 5 careless employees cannot handle the flight check in booth. The line is currently at 150 people, it is literally out the door and they are working slower than ever.

Update: 01/22/19 - 5:10PM

We finally were able to finish the flight check in. I found out through a bit of Q&A with a couple of the other airline employees, and I discovered that the Azul employees opened up the fight check in kiosk over an hour and a half late which is what caused all the pandemonium. They do not care and treat us like we are sub human. I'd rather walk to Brasil if the only option was to fly Azul. This airline should be embarrassed.

There is one employee that helped us so much I have to give her a mention. Her name is Maria Sonette, and she is literally the best employee this company has. Maybe if the rest of the employees cared even half as much as Maria Sonette they wouldn't be such a terrible, classless, and horrible...

I'm a military veteran I booked a flight on azul airlines for today I was told I had to free bags that I could check in at the airline I arrived at the airline counter top to check in and check my baggage and they told me I had a paid $240 for my luggage I had military Paperwork on me and everything necessary to get my bags check for free if needed or have the airline waive the fees they Refuse let me check my bags for free without a $240 for 2 bags incredible price gouging horrible customer service and the worst airline and if I can by any means avoid this airline I will and you should do the same no customer service no friendly gestures nothing for obal customer service horrible concern there nothing but price...

A traveler’s cellphone alarm was ringing for several minutes, preventing peace of mind for everyone around. It became infuriating after 10 minutes of ringing. I approached the Azul Airline counter at the gate and asked if they could politely intervene. They rudely told me I could turn it off myself and walk it to lost and found on the other side of the airport. When I explained I didn’t know who it belonged to, and asked if there was anything else they could do, the lady at the counter scoffed and said, “No, it’s not mine! What do you want me to do?”

At the very least she could have been kind. She could explained that it wasn’t part of her job, if that is even true. Beyond rude with no regard for any one’s...