Enterprise Rent-A-Car — Local services in Dania Beach

The actual place where I rented the car was fine. The problem is, and maybe it was my fault, is we booked the rental February 1st. We went on a cruise, flew down from North Carolina where we live, and rented a car February 1st to drive back to North Carolina May 23rd. So when we got to Miami airport to rent the car, because we didn't have a major credit card we were not able to rent the car, meaning we were stranded 13 hours away and there's nothing anyone could do about it. I understand there are policies, but if my mother had her been dying, thank God she wasn't, the only thing I would have been told was because we didn't have a major credit card, which we had a debit card, which was used before at Enterprise locations, with plenty of money in the account, we were not able to rent our car and if my mother had her been on her deathbed no one would have tried to do anything about it because of policies. And I was told that's on the policy, which I didn't see, which most people are just looking for a confirmation from Enterprise, which we got. The reservation clearly stated, pick up in Miami airport, dropping back off in North Carolina. But we could only do this if we had a return flight ticket. Now tell me, why would I be renting a car to get back to North Carolina, but have a return flight to North Carolina. There's no need for me to rent the car back to North Carolina, if I already have a return flight ticket to North Carolina. Whoever makes the website to reserve, you wouldn't think to put some type of warning or some type of red flag up to let someone know you have to have a return flight ticket before continuing to make the reservation? I understand if it was my fault that I didn't read the fine print, but being that I had rented from Enterprise before using a debit card I thought that was going to be fine. We fortunately had the money to purchase a ticket to fly back to North Carolina, but what if we hadn't? There will be plenty of people who didn't have the money to fly back to North Carolina, hence the reason why they probably rented the car in the first place. And not a single bit of help was given because of policies. Put $1,000 hold on people's debit cards who don't have a major credit card, so people still can rent the car. Thank the good Lord, that we actually had the money to purchase the flight ticket. Thank the good Lord there are actually flights available which were only three seats left. So we had to take a taxi to the Miami airport where we were going to pick up the car which was $150, then we had to take another cab to fort Lauderdale airport which was another hundred something dollars to rent a car so we could just ride around so we wouldn't have to spend 9 hours in the airport until our flight was scheduled late that night. Thank God we had taxi fare to be able to make all of these trips. All over a reservation that was made three months ago there's some red flag should have came up to warn us. Now ultimately it was my fault for not reading the fine print (which I assume most people don't read The fine Print). So that's on me, I'm complaining about that absolutely nothing could be done and no help was given. It's really dumb to have a flight ticket back to North Carolina, and I want to rent a car going back to North Carolina and some caution didn't pop up if that's the policy. But when I called to reserve the reservation when I finally got a return flight ticket, the first thing the lady said was we have you on file, welcome back to Enterprise. But I guess that wasn't good enough to let me rent a car again. You are really need to do something about that. And I'm really dissatisfied. We spent 6 to $700 that wasn't planned on being spent. Just thank God that we had it, which a lot of people would not have. Thank you, and please stop putting stuff in fine print and put it at the...

I want to share the incredible experience we had with Enterprise Rent-A-Car at Fort Lauderdale Hollywood International Airport (FLL). From start to finish, the team at this location went above and beyond to take care of us.

We originally picked up our vehicle in the evening to prepare for an early trip the next morning. After noticing an issue with the car, we returned to the branch for an exchange. The manager was extremely understanding, quickly arranged a replacement, and even made thoughtful adjustments since the delay affected our travel schedule. Their professionalism and care in handling the situation truly impressed us.

In our rush to transfer belongings to the replacement vehicle, we unfortunately left behind a backpack in the original car. It was entirely our mistake, and the realization caused enormous stress, especially since the backpack contained important personal and business items of high value. We immediately reached out to Enterprise and were guided to complete their Lost & Found form online with all the details.

To our relief, the very next day we received a call from Paris, who informed us that our backpack had been found and secured until our return. The compassion, integrity, and sense of responsibility shown by this team was nothing short of extraordinary. When we picked up the backpack, every item was exactly as we left it.

We were so grateful that we brought a gift as a token of appreciation, though no gesture could fully match the peace of mind and trust this team restored for us. Their dedication to their customers is outstanding, and their actions reflect the highest standards of service and integrity.

To the entire team at Enterprise FLL: Thank you for your exceptional care. You should be very proud of the way you treat your customers. We will always rent from this location and highly recommend that anyone traveling through this location choose Enterprise without hesitation. Best regards to...

Had to fly to Florida for a family funeral. I rented a "mid-sized SUV" from Enterprise for 3 days to be picked up at the airport. When I arrived, they "didn't have any left" but would I accept a Jeep? Sure, I've owned a Jeep. It turned out to be a hybrid that WREAKED of cigarettes. I called once we got to the hotel and was told, though there was an Enterprise in Tamarac, I could only return it o the airport. I'll keep the windows open and deal with it for 2 more days.

The 2nd day it wouldn't run on either motor or engine AT THE FUNERAL. Not in a position to call for help, I got out of the vehicle, locked all doors, unlocked the doors, got in and it then started. I didn't shut it off until we got back to the hotel.

The next day, when we needed to be at the airport by 9:30a, it would not run at all. I tried all things technical. Same move as the day before. I even got 2 extension cords from the hotel, plugged it it and received an error on the dash that the charging system needs service. Though it should be charging itself with the engine running, it wasn't. Though the electric side wasn't functioning it still should have run by engine (gas). It didn't. We had to Uber it to the airport missing the flight.

I called Enterprise the next day and filed the claim. I was told "someone from the rental agency would call within 24hrs". I've been told that same thing for the past 4 days. I cancelled the charge today. I don't expect to get the Uber charge covered either.

It turns out that this vehicle already has a recall for charging systems issues and BATTERY FIRES!!

Worst rental and customer service.

UPDATE: The contact information provided in their response attached is the same one I've already called 4 times and got no calls back when I was told 4 times someone would call within 24hrs....