When my desktop computer needed a repair, the first and only person I thought of was Bill at Family PC in Danvers. A few years back when I purchased this desktop, Bill came to my house to set it up and transfer all of my files from the old desktop to the new one. I am not technologically savvy. So I hoped Bill was still in Danvers, which he is. Not only did he fix my computer, he loaded Windows 11 into it for me without my asking and cleaned out some stuff that was outdated. All of my files are in tact, his fee was very reasonable, and he saved me from having to buy a...
Read moreI have a very old laptop and it was so slow. I contacted a different computer person and was disappointed with the customer service. I called Bill and he was so pleasant and told me to swing by with the computer. When I did he gave me excellent news. Instead of spending hundreds of dollars for a new computer he suggested a new hard drive. Yesterday I did my monthly bill paying and my computer was fast and I was done in no time. I highly recommend Bill if you need any work on...
Read moreI stopped by for parts and found Family PC Outlet's proprietor to be a personable fellow with real knowledge who was willing to discuss my project to be sure I ended up with the right components for my system. You don't get that quality of service from an online retailer or, frankly, most big-box stores. On top of that, the prices were very competitive. I've been back a couple times since and each experience was equally satisfying. Top...
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