Toys N Things — Local services in Danvers

I recently had an interesting experience at the local game store that left me with mixed feelings. While the owner of the store was friendly and seemed genuinely concerned about the community, the overall buying experience was disappointing due to poor communication and unfulfilled promises.

A few months ago, I placed a pre-order for a highly anticipated product, and the owner assured me that he would secure it for me. Unfortunately, when the product arrived, he didn't have enough to fulfill all the pre-orders. Initially, I requested a refund, but he insisted that he would ship the product to me once it was restocked.

When the restock finally arrived, I promptly followed up with the owner, asking him to hold the product for me since I had pre-ordered and paid in full. To my dismay, he informed me that he couldn't ship the product anymore. He went on to explain that he had sold it to someone else, claiming it was a "first come, first serve" situation. To make matters worse, he informed me that he could only offer me one unit instead of the six I had originally ordered.

What bothered me most was that if the owner had communicated better, I wouldn't have wasted three hours of my time traveling to the store. I would have appreciated a heads-up about the change in plans or at least a notification that my pre-order couldn't be fulfilled as initially promised.

Despite this disappointing experience, I want to emphasize that the owner genuinely seems to care about his community. The store has a welcoming atmosphere, and he goes out of his way to engage with customers and foster a sense of community. I sincerely hope that the store thrives and improves its communication practices.

In summary, while the owner of the game store is friendly and shows dedication to the community, the buying experience was marred by inadequate communication and unfulfilled promises. It is my sincere wish that the owner takes this feedback constructively and strives to communicate better with customers...

My recent experience with Toys n Things has been nothing short of a nightmare, and I feel compelled to share my ordeal. From prolonged delays to outright deception, this business has demonstrated a complete lack of regard for customer satisfaction and integrity. I made a purchase from Evan, eagerly anticipating the arrival of my product. However, as the weeks passed without any sign of my purchase, I began to grow concerned. After waiting patiently for two excruciating months, I finally decided to request a refund, given the unacceptable delay in delivering my product even returning my money. What ensued was a frustrating series of attempts to communicate with Evan,, only to be met with evasion and false statements. My messages were consistently filled with vague assurances and empty apologies. To add insult to injury, Evan not only failed to refund me promptly but also resorted to blatant lies about the status of my product. I was repeatedly told that my purchase was on its way, despite evidence to the contrary. This level of dishonesty and deceit is utterly unacceptable and has shattered any trust I may have had in this business. The lack of transparency and accountability displayed by Evan throughout this entire ordeal is inexcusable. It's disheartening to see a company prioritize deceit and evasion over honest communication and fulfilling their customers'...

Not one to review anything, though i think this review is important to notify people about the actual open times. Which i’ve gathered from other comments via store owner replies are not consistent because of a medical condition.

With that being said i’ve been to the store 6 times. The first couple of times, i tried to enter on my way home from work, because of the low volume of times that i’ve tried. Maybe i’ve been unlucky. The third time, i went around 6pm, and i met the person sitting behind the desk (who i think is the owner) he was very nice and helped me as i was new to magic and so i bought a pre-con deck and a few dice for a reasonable price. The fourth time i went, it was again, not open during the posted open time. The fifth and most recent time, i went at about 7pm on 4/14/2025. He looked to be in the middle of another game, and said that he doesn't usually sell at this time. Which on one hand is understandable, i want him to be focused on the people hes playing the game with, but on the other its like, when can i buy things? The sixth time, im writing this review outside his store 2.5hours after the listed open time. 5/5 guy when he’s there, but if the review is about the store, its a 2/5 store. My advice, If you want to buy...