Hotel Blackhawk, Autograph Collection — Hotel in Davenport

I stayed here for a week with my wife for our wedding. This is supposed to be a 4 star hotel. Our experience here was far from a 4 star experience.

When we arrived after a 15 hour drive to check in at 9pm, we were told by the front desk staff that they did not have a room for us for that night. I booked our hotel an entire year in advance for the week and submitted payment already. The payment was non-refundable. They said that their "system" allowed people to overbook rooms and there was nothing they could do about it, but they had no room for us. They offered to have us stay in the double tree for one night, then transfer to our reserved room the next day. After some discussion about how that would be unacceptable, they eventually offered for us to stay in a room that was out of service because the air conditioning did not work, but the rest of the room was in working order. They told us our first night would be refunded. We accepted. We stayed in the non-air conditioned room with the windows open the first night, then were transferred to a new room the next day. The front desk staff put us in a room that was larger than what we originally booked and did not charge extra for the larger room. I did not ask for this larger room, this was offered to me as restitution for the inconvenience of the previous night. However, I did not receive a refund for that first night still. When I went to check out, I informed the front desk. The front desk staff was a staff member that I had not interacted with yet. He insinuated that since we were put in a room that was larger than what we originally paid for, that we were given a great deal but that he would speak to the manager to see what could be done about the refund for the first night. I have yet to hear back from anyone and I still have not received a refund for the first night.

I have never stayed in a hotel in which I have prepaid and reserved a room in which when I arrive, say that they are overbooked and no longer have a room for me. For this to happen at a 4 star hotel is unacceptable. For their "system" to allow guests to overbook is a technical error that a 4 star hotel should certainly correct. Additionally, if for some reason this does happen, they should call guests in advance before they arrive to inform them of the situation. I booked this room a year in advance. Just because I arrived latest to the hotel, I was the guest that was told they did not have a room for me. First come first serve at a 4 star hotel is insane.

The hotel management is not paying for routine maintenance on the hotel and it's glaringly obvious. The inside of the hotel when you walk in is beautiful, but there are several things that are broken that the hotel simply isn't fixing for whatever reason. Here are some items that are broken that would be very easy fixes but that the hotel has decide to not spend money fixing: Almost all of the ice machines on each floor are broken. The hotel is aware of this as there are signs on the machines indicating that they are out of order. The gym equipment in the gym is out of order. The weightlifting pulley system is broken and there is only one bench that is torn and has duct tape holding it together. There is a bowling alley in the basement of the hotel. We booked 2 VIP bowling lanes for the night after our rehearsal dinner for our family and friends. The lights in the VIP lanes did not work. The screen to add bowlers to the lane was also not working, so I had to ask the bartender to manually add our names. The bartender was aware that all of these things were broken, but stated that management had not yet fixed it.

As expensive as it is to stay at this hotel compared to less expensive hotels like the Holiday Inn and other chains, it's simply not worth it. At the large chain hotels, there is complimentary breakfast, the gyms typically are in better working condition, and you won't be told that your reservation is no longer honored because the hotel had...

During a Feb. 3 visit, a Scott County inspector cited this establishment for 11 risk-factor violations, an unusually high number, and noted that the display cooler in the coffee shop was holding food products at only 54 degrees – a repeat violation. All of the food within the display cooler was discarded.

In addition, food items stored “in the bowling bar coolers,” in the display cooler and in the walk-in and reach-in coolers, were not dated to ensure freshness and safety. The inspector also found food items held beyond the maximum of seven days – including house-made mango sauce dated Jan. 3, peppercorn sauce dated Dec. 17, and precooked prawns dated Jan. 15. This was a repeat violation. All of the expired food items were discarded.

Also, the upright freezer in the main kitchen was marred by an excessive amount of food debris, as were the plastic push carts in the main kitchen – another repeat violation. In addition, sea bass, red snapper and salmon fillets were being thawed while still inside their packaging, creating a risk that any spoilage would go undetected. All of the fish was discarded.

The inspector also reported that the pipe under the dishwasher was leaking, causing an excessive amount of water to pool on the floor. “Could not provide proof from the fire department on the hood vent system for the two fryers in the bowling-bar kitchen if they are needed or not,” the inspector added.

During my recent visit to the Quad Cities, I stayed at this hotel once again. While the employees were pleasant and polite, and the lobby was beautifully decorated, I encountered some issues with the room's cleanliness. The room was extremely dusty, to the point where I could see a person's handprint on a chair. Additionally, several areas appeared to have not been cleaned for a long time. Given that I paid extra for a nicer room with the expectation of cleanliness, I was disappointed that the Blackhawk did not meet these standards during this trip. Fortunately, there were no bed bugs.

My booking experience was straightforward using the Marriott Rewards app. I reserved a king-size room for two occupants a few days before my planned visit to Davenport, Iowa, and promptly received an email with my confirmation number. On the day of my stay, I checked in at the front desk, and the hotel employee completed the process and issued my key card without any issues.

However, upon arriving at my room, I discovered that I had been assigned a room with two queen beds instead of the king-size bed I had reserved. I verified my reservation on the Marriott Rewards app and confirmed that I had indeed booked a king-size room. When I called the front desk to address this, the employee informed me that they had run out of king-size beds and had given me two queens instead. This change was not communicated to me during check-in, which I found unacceptable. Moreover, I checked the Marriott app and saw that there were still five king-size rooms available. This lack of communication was disappointing.

Overall, the hotel is beautiful and generally clean, but the miscommunication regarding my reservation and the cleanliness of the room led to a reduction in my rating. The desk clerk never informed us that our reservation had been changed without our knowledge and did not apologize for the...

This building is in a great location if you want to explore and enjoy downtown Davenport. It is an old building and it's exterior reflects this. Decent condition for its age but it looks it. Check in was very quick and easy. Stephen, the front desk manager, may be this hotels best asset. Very kind, informative, helpful, and professional. Very nice main common area and a nice looking in house restaurant. The decor in these areas of the hotel captures the vintage early 20th century look I'm assuming was the goal. One of the 2 elevators I came in contact with was out of service my entire stay. Upon exiting the elevator into the hallway of the floor I stayed on, I noticed a musty odor. I just chalked that up to the age of the place but it is worth noting. Once I made it to my room, a king, I was underwhelmed. 3/5 for cleanliness. Nothing filthy, just dusty. Pod style coffee maker was dusty and grimy. Desk surface was dusty. Tv stand was dusty. Door frames were dusty. The bathroom was clean but rather worn down for the price per night of this room. Rusty light fixtures. Sealant issues in the walk in shower. Hard water buildup on the shower head. Peeling paint on the ceiling. No hand soap in the bathroom. Mirror is an electric mirror variety with a small tv built in but the TV didn't work. Toilet paper is not very good quality. There isn't any exhaust in the bathroom either, which I can excuse due to this building's age. Back to the coffee situation, my room had no cream or sugar for the coffee/tea. The view for this particular room was a parking lot, a rusty bridge and some dilapidated building's as far as I could tell. The natural light in the room was great but the electric lighting was terrible. No ceiling light. Even with every light on, it was on the dimmer side. The TV is small, possibly 40"or so and fairly far away from the bed. I would have appreciated a larger TV in my king sized room. The bed was the most comfortable part of my stay. Again, for the price, this room and amenities are lacking in my opinion. I was moved to another room of the same type and it seemed to have the same problems as the first except the electric mirror in the bathroom actually worked. The in house restaurant, Bix bistro, left plenty to be desired on the food side of things. Sub par food at premium prices, in a sentence. The bar portion of this restaurant is very nice, however, and the service here was excellent. Food was not great, salmon, to be specific. I did not experience the in house cafe, Rise Neighborhood Cafe, but my wife seemed to enjoy it. Everything here seems to have a premium price tag but doesn't seem to be very premium. 3/5. Lower the prices or invest some of the profits into really getting these rooms to live up to the current price tag. Also, the Bix bistro definitely needs a couple of great chefs, which will also cost but would definitely pay off in...