DICK'S Sporting Goods — Local services in Dedham

I had the absolute worst customer service experience at the DICK'S Sporting Goods Dedham location, and I feel compelled to share. The manager, Whitney Brunet, was incredibly rude and unprofessional. I placed an order online, but when one of my items got cancelled, I called to ask why. Whitney's response was shocking—she literally said, "Well, it's not my freaking fault it got cancelled. We don’t control our inventory; if a customer has the item in hand, it won’t update."

How a manager can talk to a customer like that is beyond me. But it didn’t stop there. She hung up on me after I explained how important it was to get my order, especially since it was Christmas Eve. I called back and was transferred to her again, and this time, she told me, "I cancelled your reservation because it’s busy today, and you don’t understand how a cancelled order works. You’re no longer welcome at this location because of how you spoke to me."

All I had done was ask if they could check their inventory again. I could tell she was overwhelmed, but I should never have been spoken to like that. She kept hanging up on me when I called back, refusing to give me her name until I had to ask another employee.

I will never return to this location, and I’m opening a case with corporate to address her behavior. No customer should ever be treated like that, especially not...

An experience to support online shopping. Upon entering, I'm greeted and asked if I need help. Yes, I do. I need to exchange (brand)... I'm directed to look for myself the brand and item in/around that vicinity. Having 3 or more staff at the entrance, it would'be been nice to assist me.

Then the shoe department. I guess the staff isn't getting paid much. You, the customer have to seek out the associate similar to hide & seek. If you're lucky to be assisted don't count on any suggestions if your choice isn't available.

The 3 stars is for the cashier, Mikayla. She deserves 5 stars for her interaction with the customer. She was polite and attentive to the customer. Although the transaction got a little delayed for an error on her part. She quickly called for help. If he was the manager, he looked like a slob. He called over another person. We couldn't get out...

Over priced, not enough cashier's. More staff standing around then at the cash registers so literally I was in line for 32 minutes on Friday midday and still had several people ahead of me so they lost my business because I couldn't wait any longer and not once did you hear over the intercom, assistance to the front so honestly I couldn't believe the management didn't see the need to make that call. I saw several people leave before me and I truly said to myself wow they have no patience was I throwing rocks at a glass house. Great company I always thought 💭 but I was in there three weeks prior and said to myself I'll come back when the Christmas sale starts but it was like they raised there prices and then put it on sale for 10%,25% off or buy one get one50% off and like I said it was basically the same price as the last time I was there. Sorry 🙏 but that's just...