Potbelly — Restaurant in DeKalb Township

Unbelievably bad experience. We went through the line, like normal, no issues. We were polite, said please and thank you - just normal fast food ordering behavior (at least for my mother and I). Got to the cash register area and laid our stuff down at the left cash and stood waiting to be cashed out. The only woman on the line (date 9/8 at approximately 6:45pm) SKIPPED US and cashed out the man behind us on the register on the right and the woman behind him. We stood and waited - maybe she'll cash us out once we get our shakes. Our shakes were done and this woman kept her back turned to us fiddling with bags for order pickups. We waited. Still ignoring us. I politely asked the man making the shakes (projected my voice so there's no way she couldn't hear me) if we could please be cashed out. He yelled at the line for "someone" to check us out. She turns around and helps the man who had walked in behind us. She completes his order and turns back around to what she was doing previously, again ignoring us. I, again, loudly (and admittedly with less politeness) ask if we can please be cashed out. She slowly turns around and looks at us and saunters over. Checks us out. We leave. What in the world was this woman's problem? I've worked in retail before (5 1/2 years). I never in my life treated a client/customer like that. Age, gender, creed, health, (dis)ability, nor skin color ever determinated how I treated clients. I helped people who were rude, polite, or indifferent. This woman needs a serious attitude adjustment. Does the owner/manager really want her to continue treating customers like this? We won't...

I apologize in advance for the lengthy review. I just wanted to say I had an absolutely perfect experience from start to finish today (12/3/20). I called around 1:15 to place an order for delivery, and the lady I talked to on the phone was extremely friendly, pleasant, and professional, even though it was very busy. She apologized for having to go through door dash or grub hub, I can't remember, and for the (minimal) wait time, because they did not have a delivery driver for the day, and were very busy. She could've told me to order through door dash, (my words, not hers), but she was happy to take my order over the phone. She in no way complained about being busy, nor seemed to show any stress, anger, or inconvenience. This girl can work under pressure! It was such a smooth transaction. In fact, she said she was very grateful for my purchase, and thanked me multiple times for being nice and accommodating. (I had absolutely nothing to be upset about, but she was grateful anyway). My food got here very quickly, was absolutely delicious as usual, a lot for a good price, and there was even a friendly and personalized hand written thank you note on my receipt. I hope nobody gets in trouble for me saying this, but they even threw in a cookie for me, and it made my day. I only wish I caught her name, but hopefully the date and time will help with that. Thank you so much for the pleasant experience, I will absolutely order from...

I hadn’t been to this place in a while—the last time I came, I had their pot pie soup and liked it. So I decided to order again. I placed my order at 7:45 for an 8:30 pickup and got there a little after 8:30. When I got home and opened my sandwich to heat it up, I was really disappointed. There were just a few tiny shreds of turkey on the sandwich.

I called the store to let them know. The person who answered said they weigh the meat and that what I got was the right amount. I told him both sandwiches barely had any turkey, but he just kept repeating that they follow their rules. He put me on hold, then came back and said there was nothing they could do because they were closing soon. He didn’t offer to fix the problem or even say sorry.

For $7.99, I expected a better sandwich. All I saw were a lot of vegetables and only a small amount of meat. I should have gone to Subway instead. This was a waste of my time, money, and gas. I won’t be coming back, and I wouldn’t recommend this...