Hobby Lobby — Local services in Denton

I am a member of PTA, always a room mother, and always doing crafts for my church , so we spend a lot of time and money here BUT We will NEVER go back to this location....never ever!!!! After spending an hour of my time picking out items I needed to finish my daughters homecoming mum I went to check out. The total came to $689! Which was obviously a mistake and the lady behind me in line and I laughed. The cashier then had to ring up all the items again (this was no big deal to me...I was in no hurry) but the cashier was pissy about her mistake. Then my total came to $59.45. Much better, I handed her a $100 bill and she said she wasn't sure if she had change 😳 "Well, it's only $40 back....?!?" She then has to get her manager for the 2nd time; and both were looking at me like I did something wrong. The cashier then looks at the manager and apologizes to the manager for having to get my change from another register, like I was being an inconvenience to them. So I asked the cashier..... Did you just apologize to her for her having to do her job...and I got no apologies for your mistake, waiting for you to ring up my items twice, and waiting on my change. I kindly asked her if she would like me to take my $$$ back and go to Michaels....she said OK and handed me my money!!! Wow They let me walk out with no apologies and acted like I was the one that did something wrong!!!! I will drive out of my way to get the things I need before I will support my local Denton location!!! Very poor management...

My friend and I just had a terrifying experience with 2 creepy men following us around this store. We tried to weave in and out of aisles to get away and when that didn't work we booked it to the other end of the store. We knew that if they showed up there as well they were definitely intentionally following us. Sure enough they were in the same aisle within minutes. We went to the checkout and told the employee, who immediately called a manager. Another manager came over as well and said she had actually been watching them on the live cameras already and there were actually 3 men. When the men noticed that there were a lot of eyes on them, they left and the manager watched them walk to their vehicle and took pictures of their license plates from the window. Once they were gone she gave us a description of their vehicle and watched us walk to our vehicle and we were able to leave safely. My friend and I are SO THANKFUL for Darla and her team. They handled this situation so well and made us feel safe. Thank you Hobby Lobby 🤍 you've got...

This store seems to not have as much as other HL stores. To top it off, yesterday I grabbed 2 items that were on a 50% off display. At checkout the lady told me they were not on sale. I told her they were on a sale display but no big deal, I would use the 40% coupon for one of them since I needed them anyway. I went to pull up the coupon and right below the coupon it listed the items that were on sale this week and one of the descriptions (table decor/wall plaque) was listed. I showed her and asked if that was the same thing... genuinely just asking... she huffed and said "I'm not going to argue about this" and angrily typed in on the keyboard to discount the items. Now, I really was just going to use the coupon and call it a day. I wasn't trying to argue at all. The items were $11/each so it wasn't a big deal, I just wanted to know because there's a chance I may need more of them. I know it's an exhausting time of year for retail workers after the holidays but let's take a breath and not get so angry...