Adorn Salon Denver — Local services in Denver

Horrifying and expensive experience.

I wanted a moderate color change--from strawberry blonde to dark blonde--so I spent 5 hours researching and talking with hair colorists. Adorn instructed me to book the max time slot--full color, highlight & blowdry--which was 2 weeks out. I did, and rearranged my professional commitments for this appointment, which I was excited about.

I was not notified that the hairdresser was running 30 minutes late. 15 minutes after my appointment time, she introduced herself and let me know that she was quite behind, which I would have found courteous and helpful to learn about earlier, since I could have spent the time attending to important matters at my office. When she was ready, she explained that her aunt--who was always running late--had popped in for hair color. I should have left then.

I explained the color that I wanted (with pictures). Tera cited that I was scheduled for highlights (I double-checked: she was wrong)--and explained that I needed to reschedule for a 7 hour slot. Trying to smooth things over, I asked if we could make a little progress today, and promised to reschedule in 2 weeks to continue. She indicated an understanding and backed off, but continued making passive-aggressive comments about how it wasn’t going to be perfect. During application of the hair color, she worked me between two other clients, essentially expecting me to accommodate their schedules.

Fast forward: a thick streak in front was punk/silvery grey, while the top part of my long hair was dark brunette, and the bottom 6” was light blonde. She explained that ‘ombre’ is the trend (I had not asked for this), and said that she didn’t want to stay until 9pm (it was then 8pm) and charged me $300, citing: 3 hours of her time, even though she’d spent 2.5 from hello to goodbye, and mostly with 2 other clients That she was charging me for “color correction” in advance, which she would do at the next visit, but then stated that she had to schedule that next visit in 2 months time I added a standard 20% tip, making the total $360 (I automatically tip at least 20% for all services, grocery delivery, etc., although this experience has me re-thinking this practice). She rushed me out the door, and I didn’t ask about the billing or why the pre-paid appointment was so far in the future. I didn’t get to voice my dissatisfaction, or ask why I paid a premium for color correction when she just dyed it two different colors. It was confusing, but now I see that she was rushing me out before I could react.

I noticed that the gorgeous dress that I’d worn was ruined with large smears of hair dye, and the skin on my forehead and a wrist were stained. I washed my hair repeatedly: the grey streak is gone, but the blonde streak that remains looks like Cruella Deville, and the ombre is mullet-like.

I called to see what ways the salon could to soften the look, collaborate on a re-do, or refund the $360. Tera called back, and told me that she would contort her schedule to apply an all-over brunette color, but that’s all she’d do. She alleged that I’d “ruined my hair” by washing it, and berated me for only scheduling time for highlights. Being turned off by her unwillingness to make it right--plus the fact that I’d paid for the next appointment in advance--I asked for a refund. She refused, told me not to come back in, and hung up.

The disrespectful treatment has been jarring. Hairdressing is an art and sometimes things don’t go as planned, but I’m angry about the unprofessional way that Tera handled this. She could have said “I’m sorry that it’s not what you expected: I goofed, but it’s important to make this right”. I am humiliated. I work in a demanding but conservative environment with other doctorate-level professionals, and it’s difficult to take the time that’ll be required to fix this during the work week. I feel taken advantage of. $360 is a lot of money to spend on a botched hair job, and I’ll likely double that cost...

Sooo I was referred to Shannon by a client I met at work and although I needed a cut & style I was so nervous because I’ve gone to the same stylist for 20+ years and no one and I mean NO ONE has been able to do my hair . I had relocated to Denver about 2 years ago and I’ve had nothing but issues with stylists and it’s just too expensive to keep trying. On top of all the that I had my hair cut super short a few years ago so trying to find someone that knows how to cut my hair while trying to grow it back out has been an absolute struggle to say the least. Well I went with my wife today for her hair cut appointment and I was able to just talk to Shannon about my hair and what I need. She is super busy but she literally took the time to give me a consultation on the spot! I literally just had my hair cut 2 weeks ago but when she took one look at my hair she completely understood what my issues were, what I wanted and just said come on let’s just fix it RIGHT NOW!!!! Yes I was an unplanned interruption in her schedule but I am so extremely thankful she took the time out of her schedule for me today. I have not been this happy with my hair since I moved to Denver . Shannon is truly amazing and I can’t find the words to express that in any other way than just sayin it… I have finally found my stylist and I will follow her wherever she may go in the future. I’ve heard she has so many clients that will follow her and I completely understand and I am absolutely 100% one of her loyal clients … and after only ONE visit… You absolutely MUST go to her if you’re looking for a new stylist ! Shannon you’re truly amazing and I appreciate you!...

Don’t waste your time! I made an appointment for a haircut at Adorn because I had a very special situation where my nanny substitute was able to work an hour later than normal and this allowed me to go after I got out of work. I received two emails and two texts confirming my appointment. Getting my hair cut is a luxury because, as a working mother of small children, I have literally no free time. For the last 6+ months I’d been cutting my own hair out of desperation, so I was super excited. I raced out of work, arrived on time for my appointment, and stood there for 10 minutes before someone acknowledged me. They told me that the person scheduled to cut my hair was not around and wouldn’t be in, and that nobody else was available. Totally bummed, I returned home to pay my nanny for the extra hour she still had to work (as her ride didn’t come until scheduled). Per the Adorn policy, if I were to miss my appointment, I’d have been charged the full cost of the service. I emailed them to explain they situation and never...