Don't waste your money. I just spent $300 for terrible super fake looking lashes. I promptly had them removed. Everyone that saw them for that 24 hours, agreed that they were horrible. I asked for and (showed) a picture of what I wanted. Natural looking full lash for a surf trip I'm going on. The picture was also from Nicole's (the technician's who did the job- IG page), so I asked that she repeat what she "did" in that photo she posted. She said "yes ok- that's a hybrid lash" I said "ok great, that's what I want". When I saw the finished work I was horrified. I looked like Dolly Parton or I had fake Halloween lashes on. I asked her why didn't she give me what I asked for and she said did. Even more of a worry that SHE thought it looked really good!!! What???? and some how that it looked like the picture. Not even close.
I will say Nicole was very nice even though I was beyond disappointed. She removed them (free of charge- are you kidding? It definitely should be free) and my lashes are still ok. THANK GOD. So thank you Nicole for making sure I was happy. Her boss Brandi offered to get me another set free of charge. Is this a joke? No way in hell would I want someone who didn't see there was a problem the FIRST time, doing it again. Naturally, I declined. Again even though I didn't like what Nicole did. She was very nice throughout and helpful to get them off of me.
I asked to speak to the owner Brandi because OF COURSE I wanted a full refund (anyone would). I spent $300 for nothing! The receptionist promptly my informed me that I signed a document that says no refunds---BE AWARE----they don't tell you that and they should- if they are not afraid that their lashes will look ok, why only put in fine print? Hmmm? be upfront. If they would have VERBALLY told me "no refunds- no matter how bad it looks or how much money you spend" I would have declined their lash service, and gone somewhere else. Any good company backs their work with full refunds if the customer is not satisfied.
When I asked the receptionist to speak with Brandi. She said she "can pass along the message" (ha! Right girl- sure you will - wink!) she had an attitude made it clear my message would fall on deaf ears because "Brandi was here when You weren't happy and she agrees with the technician". Really?!? You were there and didn't step in to talk to me when I was CLEARLY not happy? Interesting. So I wasn't even able to speak with her which is why I'm doing this review.
The receptionist asked me to not write a bad review. Not a chance. By not speaking with me and making sure your customer was happy, you basically paid $300 to get THIS negative review on yelp plus my own emails that will go out letting all the females I know- my negative experience at Glitzy Lashes.
It was not a difference of "communication". Nicole did them too much and fake looking. Period. I was clear (with a picture of lashes she did) and of what I wanted. There's a way to make lashes look good OR awful and fake. I got awful and fake. And you should recognize that. I did ZERO wrong and I want my $300 back. Plain and simple.
If you read this whole thing. Seriously do yourself a favor, there are SO many lash places out there. Spend your hard earned...
Read moreI really wanted to like this place and I’m sure that this was a rare occurrence at this shop, but I was HIGHLY unsatisfied with both my visits. I had been getting extensions for a few months when I decided to come here to spend a little extra money in preparation for an international trip. I have a lash girl who I usually go to but thought I would splurge, and I definitely did with this place being double the price. I got a new girl they had just hired when I arrived for my first appointment. She not only removed most of my initial set, but also most of my REAL LASHES. It has taken me months to grow them back and spent $$$$$ on serums to help. I sat up after she initially finished and it looked like I didn’t even have extensions. So I then asked her if I could pay more for their next set up because there was no way I could go 3 weeks over seas with them looking that way. So she then proceeds to apply a “volume set” and the results are still so underwhelming and I was still so unsatisfied. The lash master, Brandi, and the desk girl could even tell I was super unhappy once I sat up. I ended up calling back before the end of the day to express my dissatisfaction and the girl at the front desk said she was so sorry, that they could tell I was unhappy and that they were even going to give me a call. Well, she scheduled me two days later with Brandi to “fix” my now destroyed lashes. :( I am very thankful and appreciative that Brandi understood and tried to help fix the problem. But I still left very unhappy after seeing all the photos and even her employees with much fuller and longer lashes that had been done there and mine were nothing like them. I’m sure if the first girl wouldn’t have destroyed my lashes, there would’ve been more for the extensions to hold on and such. I understand all that. But it’s still her fault. When I was in Europe I tried to find shops to help me but my lashes on one eye were basically non existent. My original lash girl freaked out when I got back and they were still so small. I wasted a lot of time and money here so I only hope this never happens to someone else and that they do better screening of new hires...
Read moreCan't say enough great things about Glitzy Lashes. I go to see Carrie and she is AMAZING at what she does and is also super sweet. I was a little gun-shy at first about getting my lashes done, and wanted to ease myself into it. Carrie was so helpful and walked through all of the options for me -- not pushing the most expensive sets right off the bat like a lot of people do -- so I trust her advice 100% and know that she styles my lashes to match my personal taste and preferences.
I've been seeing Carrie for over 6 months now and have progressed into a fuller and more voluminous lash set that I absolutely LOVE. They look natural and full and i NEVER wear mascara or eyeliner anymore, there really is no need - especially since the lashes provide the same (if not better) curl that mascara/eyelash curler does.
I don't think I'll ever stop getting them done. Even though maintenance requires fills every 2-3 weeks, it is 100% worth the time and money and Carrie goes above and beyond to work around your schedule. There have been numerous times that I have to adjust my appointment times because of work, and she always accommodates me (as long as its not within 24 hours of appt) and responds via text right away.
The salon atmosphere also feels like a little spa retreat - the decor is super cute, the beds are extremely comfortable and the music is always great. I HIGHLY recommend this place and wouldn't go anywhere else in the...
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