I hate to say that I didnāt like my experience. Amy is a very kind woman and has a lot of cosmetology experience. But, my expectation of the experience was that it would be relaxing, and more like a spa experience and I unfortunately did not feel like that what I got. My provider was rough with my neck and flip it side to side kind of aggressively, pulled my hair, was rough with brushing, the scrubbing my hard and with nails and vigorous. I didnāt get much of a scalp massage at all but more of brushing through my hair with fingers, the lights were on the entire service, the music wasnāt relaxing, I asked for firm pressure in my intake form for my massage and I also donāt feel I received that. They used the halo rinse on my scalp which was nice but the water went from hot to cold often and then they end up spray out your hair anyway and it takes away from the peaceful moment you get from it. This is beyond their control Iām sure, but closer to the end of my service the equipment made a horrible noise and may have broken. I just didnāt have a very peaceful experience. I really wanted to love my experience, but maybe this service just...
Ā Ā Ā Read moreThe staff was nice but I probably wouldnāt come back here myself. The booking process was complicated. The website didnāt describe what each of the scalp treatment options included. If it did I probably wouldnāt have booked a scalp treatment with them. Iāve gotten about 7 scalp treatments in the past from other locations ranging from $120-$140 with an hr and a half of service. This service was less than an hour long and was $170.
If youāre looking for a scalp spa like the ones you see on Instagram these are a few things that s&m does not offer but other locations do: Scalp analysis-where they show you your scalp before and after the wash
Mini facial
Basic blow dry
Heated socks
Eye mask to help you relax
The music was loud so it was hard to relax
When the treatment was over the person combing my hair said I would see flakes from the exfoliation but it will wash out , which I thought was the purpose of going to a scalp spa, doing a thorough wash so you donāt have any flakes or build up.
I guess I just had an expectation based off of past experiences at other locations and it...
Ā Ā Ā Read more3/3/25 I'm still going strong on my self care journey! I spent my morning with Heather, receiving a manual lymphatic drainage massage. This was just what I needed! The instruction, knowledge, and comfort that I receive at Skin and Muscles is unmatched. Heather's hands are divine!
2/8/25 I've wanted to try a headspa for a while, as more self care options are at the top of my list for 2025. I stumbled across Bella's page on Instagram, which lead me to her at Skin and Muscles! This is my new happy place. Scheduling was easy, everything that I needed to know was in my pre visit questionnaire, the attention to detail is awesome, the atmosphere is super relaxing (just what I needed), and the headspa experience is AMAZING! I left my headspa and facial appointment extremely relaxed, Bella has naturally relaxing vibes and good energy. Everyone should...
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