Carhartt - Detroit — Local services in Detroit

As the owner of The (B)resource Room, my staff and I had an understanding that we could utilize space at Carhartt for our first summer camp and related events. A thorough description was given as to how the space would be used. We explained how we service children diagnosed with autism and confirmed dates for our camp. On the first day of camp, there was an incident, in which the autistic kiddo was eloping and sitting in displays. Yes, we understood this was not acceptable but once again it was day one. The first day was a day of observation to see what would be needed to prevent elopement and potential damage to property. The manager was not present and never communicated with me or my staff directly. However, one of Carhartt worker complained and subsequently pulled the plug on our program. Rather abruptly, we were given suggestions for other spaces or accommodations in the space could be made to prevent. After making several attempts to call and email there was no response. On a day of camp, Carhartt cancelled without giving any advance notice and this negatively affected our camp. Families paid and we had to make adjustments on the fly with limited resources. The manager and staff did not seem to care. He stated that someone from headquarters would reach out to us for a final decision, but no one ever did. We were denied an opportunity for a follow-up discussion to see if it could work and were barred from using the space. We understand how the environment may not have been exactly kid friendly. However, the failure of Carhartt management to communicate with me and their complete disregard for our summer program or families was both callous and unprofessional. These collective actions come across as discriminatory against individuals with special needs and African Americans in general. How could Carhartt operate a business in a predominately black community and display such a lack of compassion and disrespect for...

I got my first Carhartt jacket 12 years ago and when I walked into the Detroit location I was on the hunt for a replacement to the worn out jacket. The sherpa-lined duck canvas jacket without a hood had been discontinued. The hoods get in the way when I am working, they are not practical. We ended up finding a close replacement online, STYLE #104293, and they shipped it to my house. The sales person let me try on a jacket that was said to fit like the one I ordered.... I thought it was perfect. I received my new sherpa-lined jacket in the mail and upon unboxing I could not get the zipper undone. I had to put the jacket on like a t-shirt. After a few minutes I got the zipper free, but it was another challenge to get the zipper to catch and zip-up again. I know I could use zipper wax, but for $140 it should work perfectly out of the bag, new. The fitment was poor. It was really baggy compared to the size comparison the sales person had my try on in the store. I felt like I was wearing my dads jacket back when I was a kid. The duck canvas material does not feel as robust as the jacket I purchased 12 years ago. I will be returning the jacket and on the hunt for another company that makes something similar to what I use to have. This is disappointing to me because I loved that jacket and I really loved supporting a business from Detroit, but the jackets arn't even made here in the great state of Michigan anymore. I hope Carhartt can come around again and make a great product for us working men of...

Disappointment and Age Discrimination.

Carhartt makes outstanding and durable work cloths. I'm nearly a senior citizen and I've wanted to visit the flagship store on Cass Avenue, Detroit for awhile now. I went around 6:00-6:30 PM tonight, Saturday. Its on the Wayne State Campus downtown and I had to drive by several times to wait for a parking space to open. In the store, there were many college age employees. However, they just ignored me. They either talked among themselves or talked with other customers their age... Not about the products but about themselves. I spent 30 min hunting through the disorganized shelves. I took photos of what I think I might look at online. Several young couples came in and the employees immediately conversed with them. Finally, I stood in line to buy clothes but, people kept cutting in front of me so I just left. I was invisible.

If I were young, I might have gotten some assistance. Considering it was a one 2 hours of total drive time, the entire experience was a depressing disappointment and waste of time.

Carhartt, Thanks for your "canned" and most disingenuous response...