Detroit Vineyards — Restaurant in Detroit

I was trying to book this facility for my baby shower in August and the person there called me “too demanding” because I asked can someone call me to discuss the pricing instead of through email if at all possible. I emailed the owner as instructed and had not heard anything back for 5 days. How is this demanding? Any other similar facility is booked for August so I’m just trying to be proactive! The person who answered the phone was unbelievably rude and entitled. If they would treat someone like this who is pregnant trying to plan a baby shower, they do not care about their customers. I have never in my life been called demanding. If I could give 0 stars I would!

Update: please look at the owner’s reply. And for those who are curious, what I said on LinkedIn is below. Harassing? Where? And his response on LinkedIn was just as nasty as his response to this review. Geez, I would hate to wake up this miserable. I hope someone one day gives him the hug that he so desperately needs. I seriously feel sorry for him.

And yes, I left several comments on IG - this customer service is so bad that people need to know. And Chris, please don’t ever insult Chuck E. Cheese like this again.

“ Hello Chris,

I spoke to you via email about a baby shower and I had not heard back from you about meeting in person. I called up to your establishment and spoke to the rudest person I have ever encountered in a professional setting. After exhaling in frustration, he told me I was “too demanding” for wanting to speak over the phone with someone about total pricing so my husband can know.

I hope that this individual is not a direct extension of you but as a pregnant person trying to find a beautiful space for my first baby shower, I have never been more disappointed and disgusted by an interaction with another human being. This has made me very guarded and cynical moving forward with any company as the date of my shower is fast approaching. It has border-lined ruined this whole process for me.

I thought you should know.

Best wishes to you with your...

Beautiful venue. Terrible experience. I made reservations for the first time and was concerned about my guest number after visiting the DV website. when planning celebratory events, RSVPs can be tough so I called to chat with staff ahead of time to help navigate some solutions. DV does not accept multiple reservations to accommodate a larger group. Perhaps this rule should be adjusted if this is a common request? I can imagine allowing a patron to book up to two parties of 6 or a party of 8-10 ppl max being a bit more accommodating…especially if space allows for it and reservation slots are available. Any other great idea other than handling troubleshooting with poor decorum.

DV does require full party attendance before being seated so I do appreciate the staff allowing for late arrivals. DV rule violations seemed to be quite common so much so that the staff were ready and anxious to share their condescend tone, disrespectful gestures, and passive aggressive remarks with guests. Candice was so flustered she was red and blotchy 🦀

I believe the staff could’ve advocated a bit better for patrons parking in their lot. I attended on a concert day and a “parking lot business” attempted to charge my guests and I $50 upon entering into the Detroit Vineyard lot although guests and I repeatedly mentioned we were parking to patronize Detroit Vineyards. Locals were literally tailgating immediately outside the vineyard doors and most attempted to use the venue’s restrooms but were turned away. It brought about some interesting exchanges. I witnessed staff become so rude and intolerant, I wondered if they attempted to work out better solutions than signage and inpatient behavior. The irony of that was…the facility’s restrooms were disgusting (as if the tailgaters were allowed to use the restrooms). Smelly and overflowing trash receptacles, dirty surfaces and floors, soap dispensers that don’t work, and absolutely no toilet paper.

The temperament of staff shouldn’t be dependent on their work day going as planned. Things happen unexpectedly...

I want to start this by saying, in theory, this establishment did nothing wrong. My friends and I had made reservations to celebrate a friend getting married. While, they do make it clear on their website they can’t accommodate bachelorette parties, we were also catching up with each other as most of our group lives out of town. We honestly weren’t thinking of our plans as a “bachelorette” party, but that is admittedly was our mistake. When my group initially walked in, we were met with an attitude because we asked if our tables could be put together. The woman said they could only do tables of four to which we said we know we just want to see if we can sit near each other. The woman said she would see what they could do, but again with a visible attitude. Noticing my friend’s bride to be sash, she asks if we’re having a bachelorette party and we say yes she’s getting married. We don’t think anything of it, and it’s easier to say yes, rather than my friend isn’t the typical “bachelorette party” type of girl and we’re also happy to have friends from out of town ect. The woman says she needs to go speak to her manager. Never tells my friend congratulations or anything. The manager comes and tells us we need to leave, it says on the website they can’t support bachelorette parties, and our reservation would be immediately refunded. We say okay, but can she take her sash off because we’re not really just here for her wedding and is this protocol for all celebrations? They tell us no to both, and insist that we need to leave. Our reservation was refunded, so again the store didn’t technically do anything wrong. The entire exchange was really rude, however, and I know this could have been handled with a little more gentility. Neither of the women even told my friend congratulations. It was just a really unsettling experience, and I would personally...