AT&T Store — Local services in Dickinson

I recently visited the AT&T Store in Dickinson, North Dakota, located at 316A 21st St W a, Dickinson, ND 58601, and I must say, my experience was absolutely fantastic. From the moment I walked in, I was greeted warmly by the staff, which immediately made me feel like a valued customer. The store itself was immaculately clean, well-organized, and had a modern, professional aesthetic that enhanced the overall experience.

One of the biggest highlights of my visit was the level of professionalism and respect demonstrated by the staff. Every employee I encountered was courteous, knowledgeable, and eager to help, but Jay truly stood out as an exceptional employee. He went above and beyond to assist me with my purchase, answering all my questions with patience and thorough explanations. Not once did I feel rushed or pressured into making a decision. Instead, Jay took the time to understand my needs and provided personalized recommendations that suited me perfectly.

The cleanliness of this store is top-notch. Many retail locations struggle to maintain a tidy and well-maintained environment, but this store exceeded my expectations. The floors were spotless, the shelves were neatly stocked, and even the counters were free of dust and clutter. It’s clear that the management and employees take great pride in maintaining a professional and hygienic space for their customers. The store layout was also intuitive, making it easy to navigate without feeling overwhelmed.

Jay’s customer service was truly outstanding. He thoroughly explained all the details of my purchase, ensuring that I understood everything about my new phone plan. He also took the time to inform me about ongoing promotions and discounts, which helped me save money—a gesture I genuinely appreciated. It’s rare to find employees who genuinely care about their customers rather than just making a sale, but Jay’s dedication and professionalism truly set him apart.

Another impressive aspect of my visit was the efficiency of service. Despite the store being moderately busy, I did not have to wait long to receive assistance. Jay made the entire process seamless—from helping me choose the best phone for my needs to setting it up and even transferring my data. He also gave me helpful tips on how to maximize my device’s performance and offered solutions to any concerns I had.

Beyond the excellent service and cleanliness, the store had a pleasant and inviting ambiance. The lighting was perfect—not too bright, not too dim—and the background music created a relaxed shopping atmosphere. The seating area was clean and comfortable for customers who needed to wait for assistance. These small details made a huge difference in my overall shopping experience.

I can confidently say that this AT&T Store in Dickinson, ND (316A 21st St W a, Dickinson, ND 58601) is one of the best retail locations I have ever visited. The combination of a clean and organized space, outstanding customer service, and a knowledgeable team—especially Jay—sets this store apart from the rest. I highly recommend this location to anyone looking for a stress-free, high-quality shopping experience.

I will definitely be returning...

I went in for a new phone and expected what I knew as the norm for the store. Wait for quite some time and when it was my turn it would always take 1.5-2hrs to do anything. This time, they were still seeing other customers but Deontae stopped to say hi and let me know they would be with me shortly. That has never happened before and it let me know that they see me. When it was my turn the 1st thing that was done was to check my plan and I’m glad he did. My military discount was not applied. We squared that way. Next was the whole new cell bit. That usually took an hour or more. It only took about 45min total to check/update my plan and get my new phone. Huge shout out to Deontae for: knowing his job, being attentive, answering my questions & of course saving me money. Great job...

It wasn't the store, but I guess I'll leave this here. We decided to bite the bullet and get cable. AT&T was by far the best price for the package. When we called I updated all my info and some computer glitch didn't keep the change of address. The day of the original install I left my phone at home when I finally got to it I discovered they still had my old address which was a burned out shell of a home. Called to reschedule and Shawn (I think his name was) made the long call pleasurable and much less frustrating. The man that came to do the installation (I really wish I remembered his name) was awesome! Patient when my boyfriend admitted he knew nothing about what he was trying to explain to him and promised to relay...