Britton Jewelers Ltd — Local services in Dickinson

My family has been living in Dickinson for over 8 years and have done business with multiple small businesses over the years. The owners of this business are by far the worst and most dishonest people I have come across in my entire adult life. My son purchased a satin finished engagement ring in 2021 for his upcoming wedding. He needed it sized so we thought we would give a local jeweler an opportunity to do the work. They sized the ring and all was fine until we picked it up and realized they buffed the satin finish off completely. Mistakes happen and I get that but what happened next was completely wrong on so many levels. When we questioned them about the issue they completely thought we were lying about the finish and accused us of trying to get a free service. We provided pictures and a receipt showing the satin finish and they again called us liars. The one thing I am so grateful for is that we didn’t trust them with more expensive jewelry. We will get the ring fixed by a professional jeweler and it won’t cost us much. Britton Jewelers had the opportunity to make it right by spending a little time on labor but instead lost our business and that of our friends forever. If you are considering doing business with them be very careful. I never leave reviews but feel I must warn others. It’s not about the money at all, just trying to help others in...

My mother gave me her bracelet and I received it with love, the only bad thing was that it was too big for me so I took it to Britton Jewelers, with excellent customer service they calmly listened to what I needed and wanted them to do with my bracelet, they explained to me that they were going to send it to another state and that it would take 2 weeks to tell me if they could make it smaller and let me know the cost of the repair, exactly two weeks I received a text message (because that's how I decided to communicate with them) with the cost, to which I agreed because it seemed like a reasonable price, apart from everything they assured me that nothing was going to happen to my bracelet, they explained to me that it would take 2 more weeks to return my bracelet, I asked if I needed to pay before and they told me no, exactly 2 weeks later, not a day more or less, I received the text telling me that it was ready, excellent service, it fits me perfectly, they gave me what was left of the bracelet by making it smaller, clean and shiny, Thank you for helping me show off the bracelet that my mother gave...

We received the most unprofessional experience with this company. My son took his satin finish rose gold wedding band in for resizing and the satin finish was removed. This company provided the security surveillance screenshot of when my son dropped off the ring. Clearly the satin finish in the surveillance image match the finish from their engagement pictures. This company is refusing to admit this ring was brought to them with the satin finish on the ring. I’ve provided pictures and original receipt showing this ring had a satin finish. They continue to deny their mistake of removing the satin finish. I have hired a different jeweler who is willing to return my sons ring to its original state before...