Golden Ticket Cinemas Dickinson 3 — Local services in Dickinson

ZERO STARS FOR CUSTOMER SERVICE & INTERPERSONAL SKILLS!!! THEE WORST MANGER MEAN AND NASTY AND DISRESPECTFUL ATTITUDE!!!!

The manager is the most terrible and rude and impolite person representing this theatre! I purchased two tickets for two different shows at separate times (initially going solo).

On the 2nd movie I was able to have a friend join me, but the seat next to me was taken. Very simple and easy fix, or so you would think. I asked for my seat to be moved to a different one and purchase another, so my friend and I could enjoy the movie together, therefore bringing them another customer and more money, more business!

She said, “I can’t offer you a refund!” I explained very politely that I did not want a refund, I just wanted to change seats and purchase a second ticket, that’s all! Nothing more nothing less! She said, “I can’t do that!” and became unprofessional and argumentative! I asked why? Disrespectful and rude, She said, “I don’t to have to tell you that!”

She said she would have to void the ticket, which would mean it’s a refund. I nicely explained again the same thing. When she became rude, nasty and mean I asked her for the manager’s name and number. She said, “I am the manager there’s no one else!” “I run this!”

When I asked for whom she answered to (her boss), she acknowledged that there was someone she answered to, but said they would take her side! Begrudgingly she wrote the number down on my ticket (that she absolutely refused to switch for another seat) and then said, “I don’t have to give you anything!” and quickly scratched the number out making it illegible so I could not complain on her rude behavior! She then told me, “If you don’t like it you can leave and...

We got 7 tickets online. We got there at 4 right before the movie started and they lady said she waited as long as she could and sold one of our tickets. They didn’t do anything to accommodate us. They wouldn’t give us a refund so we ended up getting tickets for the next day and we had to pay extra since it’s wasnt on $5 Tuesday. Not only was they rude during the whole process but one of the ladies snatched a cup out of my nephews hand. He had pick up the cups with the pens in it and was looking at it and she rudely snatched it out of his had stated well he was going to draw on it. There was all kind of pens marks from kids marking on it so if he did it’s not a big deal. She never has the right to take anything out of any child’s hand. She could have said something to us nicely and we would have taken care of it. The worst service I have ever had at any business. They should be ashamed of their self and service and I will be calling management!...

Went to the new movie theater for the fist time(its actually a couple years old now) to take my kid and his cousins to the new minecraft movie. Will not be going back because there is no control with the insane amount of cheering and clapping basically ruined the experience I gave 3 stars because the theater is nice...but there is no prompt on the screen to turn off phones and be quite while watching and no usher to tell people to be quite. Its a movie not a live play people are cheering at a screen this is not sports its a prerecorded movie...not to mention there was a really really loud annoying laugher (high pitched raspy laugh)right behind us who kept tring to laugh, clap and cheer where noone else was...it took alot of effort to not tell...