Geek Squad — Local services in Dover

This store and all of their employees are awful! My husband and I waited in line for geek squad for 40 minutes. There were originally 2 employees working the geek squad counter and then after finishing with one customer one of them left. There3 were 3 people helping over on the customer service counter. One blonde haired girl helped a couple of people, but there were tow other people that seemed to be just doing busy work. I know they weren't "geek squad", but maybe the store should cross train their staff to make them more versatile. There were still 3 people waiting in line at this time. I am a week and a half away from having a baby and had not eaten dinner yet and no one even acknowledged that we were there until finally the one geek squad tech finished with his customer. You could tell that he was already miserable and did not feel like helping any more customers. The screen of my husbands Samsung galaxy s4 stopped working the other day. It literally was working that afternoon and when he got home from work, the screen would not come on. Text messages and calls would still sound on the phone, they just would not show up on the screen. The tech evaluated the phone and because it had a couple minor dings there would be a service copay of $150! This fee is collected EVERY time there is something wrong with the phone, which is outrageous. This was not explained to us when we purchased the "protection plan" for $9.99 per month which is automatically taken out of our account each month! So we waited 40 minutes for the tech to basically look at the phone and say he wanted to charge us $150. He said he couldn't even tell what was wrong with it. I am so turned off by the service of this store, that I will definitely not be purchasing anything else from there and I will be cancelling my "so-called protection plan" (which I cannot do in the store, I have to call and do it over the phone) and I will get a new contract if I have to just so I don't have to deal with this store or there worthless geek squad again! Worst...

I was passing through town and I needed to get my phone exchanged for a new one because my screen was broken. I called Geek Squad and they said I could go to the local store and they could order one to be shipped to my home store because it was going to be at least 3 days. I went to the Dover store and I spoke with worker that confirmed they could do that. After waiting, I had another worker try to set things up, the manager came over and said they couldn't do that. They said I could wait until 6 pm and then it'll be about 2 hours after that (I told them I was driving through and was not coming through). The orginal worker that told me it was possible to do came over and when I told them he confirmed what was said on the phone, he denied saying anything. The manager just said they couldn't fix it because it would affect their inventory if they did it. Even though people on the phone said I could, he was not going to help me and...

The process is broken --- These guys need to let you talk to the person that is actually going to work on the computer and then again talk to the same person when you pick it up. Also, make sure to ask if you can see the notes the person takes when you check in. I took my computer in and when I picked it up they said that they didn't experience any of the problems I was having. When I got home I took a close look at the notes and realized that the "issues I was experiencing" that were on the paper were completely misinterpreted from what I told them when I took my computer in. They were looking for the wrong thing! I'm Not impressed...