Chipotle Mexican Grill — Restaurant in Dover

On the evening of May 10, 2017, my fiancé and our two boys dined in at Chipotle’s Restaurant in Dover, DE. While midway through our meal, I was approached by the manager on duty Matt Barnes. I didn’t understand what he was quite asking, but he eluded the purpose for his approach and said, “Are you doing what I think you’re doing? If so, I cannot allow that in this establishment.” I asked, “What do you mean what am I doing – breastfeeding?” He replied, “Yes.” The encounter climaxed when I inquired his opinion on what he would like me to do and I asked him if he would prefer I go into the bathroom. Matt responded, “Yes, that would be great if you could do that!” Because the comment was actually rhetorical and not meant to be taken literally, I took extreme offense to that. Delaware enacted a law in 1997 that clarifies a mother’s right to breastfeed in any location of public accommodation that she is permitted to be (31 Del. C. § 310). Because he never formally introduced himself, I wasn’t even sure who he was and why he was approaching me. He began to try to reason with my fiancé and attempted to win over his support in the matter. His attempts were unsuccessful. I explained to him that I was not breaking any laws and that I would eat inside the restaurant until the commencement of my family’s meal. When I called the local police station to file a report, they told me that the matter was civil and that someone had already called about it. The police officer further explained that he told the previous person who called about the incident, which I presume was Matt, that he would not be coming out because I was not breaking the law. Without any sincere apology for his actions about the way he ruined my and my family’s evening, his ignorant behavior quickly escalated to a disrespectful encounter. As I left the restaurant in tears by my fiancé’s side, I had never felt so humiliated in my life and knew I had to share my story to make sure that this NEVER happens to another nursing mother.

Signed,

A Nursing...

caucasian, short guy, with a beard (sorry, didn’t know what other description to use) working night shift until close could use some RETRAINING!! Please and thank you. If there was a cava next door already I would’ve walked out and went there just to avoid being bothered with him even after making my bowl tbh. I don’t mind paying whatever price for a bowl for all my add ons I really don’t care about price. But can I get what I ordered please? I ordered extra meat and queso and the man doesn’t even do a full scoop for absolutely anything (except the black beans). So I simply asked him “is that double meat”? I was dead serious with my question because I actually thought he didn’t even hear me say double because the scoops were half scoops. He says yes so I just let it go because I don’t want to be bothered! So I just had no comment for him. Thank goodness the young lady doing my next toppings could see when asking me I was unsure about that bowl and then I called out that he didn’t do a whole scoop. The customer in front of me laughed and joined in on my complaints because he literally had to tell the man to give more rice because those were half scoops (the rice scoops for the previous customers burrito were laughable actually). I was just annoyed tonight when I didn’t have to be if he just did a scoop and did his job. I was not asking of anything I didn’t pay for and I certainly didn’t ask him to then argue it with me as if there isn’t a camera above his head or I’m the one lacking any intelligence or memory….Like please. Don’t pick up cups and show me your portion size when me, you and your surveillance camera can all see that’s not what you did. I wasnt even going to say anything or leave a review but him even trying to argue it just annoyed me even more. Retrain or fire him. It was clear when I called it out that customers do this with him...

I am SO angry. I'm pregnant and I've been craving chipotle for days just to have this experience. My husband and I walked in at about 12 today (Oct 2, 2022) and stood in line waiting for my order. We finally came up in line and as I was starting to order, there were 3 online orders ahead of the man in front of me and they made him wait until they took their sweet time finishing those. They did my order and stopped halfway through to do some other order, then they jumped my place in line to before the man in front of me and made us both wait for another online order. They completed my order, made the man who was in front of me keep waiting to complete his food, and all this time they have not begun to make my husband's food. They asked if I was ready to pay, and I said my husband still hasn't been served. They made me stand at the register for an additional 10 -15 minutes while my food is getting cold making online order after online order and still not starting my husband's food. I watched them fumble over a set of tacos for longer than it takes to serve 3 people. There had formed a line almost out the door at this point, and we were prepared to walk out and leave my lunch on the counter. This is bad management, none of the employees are well trained enough to properly roll a burrito and not spill taco mess everywhere, let alone to handle a high volume of customers during the lunch rush. The protocol for handling online orders while there is a line is that you do ONE online order between each set of customers to keep the line moving. 1 properly train your employees, 2 hire better management, 3 know the proper protocols for running your business. I've worked in fast food, and my customers in the store were ALWAYS prioritized over...