La-Z-Boy Downers Grove — Local services in Downers Grove

We needed multiple pieces of furniture, recliners and sofas for two different rooms. We had waited years to renovate and remodel a basement and a small livingroom. We had owned lesser quality furniture, flex-steel, brands that we thought were good quality/sturdy, that were not La-Z-Boy quality. We have shopped around and found that furniture quality has gone down, post covid, no supply chain issues, just the quality of the build/craftsmanship, materials sourcing, etc.. We wanted to spend our money wisely on good quality, reputable furniture, that's why we decided on La-Z-Boy. We wanted both leather and some fabric pieces, with so many options and upgrades, we were pleasantly surprised. Our salesperson, Dave, was outstanding and worked with us on multiple days to help us pick the right options for us. Some items have "raised" frame features for taller people, and the newer wireless remotes are wonderful on the recliners AND some sofas, buy it as an upgrade, its's worth it! And if available, GET THE LUMBAR SUPPORT, ITS HEAVEN! lol! The furniture planning service is outstanding as they can help you decide what size/type furniture, what color paint, side tables, etc., will fit and look nice in the existing space you are trying to "fit" your furniture in. We did order some upgraded leather and fabric, (so many choices!) and as items are made to order, that takes time, so be patient, and get the choices you want. We will be going back to configure a dining room set that will "fit" into our existing space. I am impressed at their Canadel from Canada furniture design service, again, so many choices for dining and entertaining spaces, ANY size/shape table, alot of wood finishes, alot of chair styles, upholstered or not, so many fabric choices, my mind was "beachballing" just thinking about it! I look forward to having new dining room furniture on order in the next 6-9 months! But I digress, thanks to Dave at La-Z-Boy for helping us choose our wonderful...

I recently purhcased a recliner from La-Z-boy, and while the recliner was good at the store when we tested it out, I unfortunately did not have the same experience when I tried it at home upon delivery. The recliner was not for me and intensified my back and hip issues after about a half hour of sitting. As a result, I reached out to the Downer Grove location as the Bolingbrook store I worked with previously had closed down. Khaled was absolutely amazing. He was very understanding and genuinly cared about my concerns. I was extremely upset about the possibility of being stuck with a chair I could never use, but Khaled made everything right. We went in to see him, and he spent so much time working with us. He explained the products so much better this time around than the store we were at, told us exactly what to look for when purchasing a recliner, and gave us all the time and space we needed to make a decision. I spent over an hour sitting in the new chair! He encouraged us to take as long as we needed so that this time we made the right decision. I am telling you, I have not had service like this in a long time, and I am so grateful to have met Khaled and worked with him. My wife and I plan on going back in the spring when we're looking to replace our sofa. Khaled, thank you so much for your professionalism, understanding, and hard work. I will send as many friends and family members I can your way because I know you will take...

La-Z-Boy saved my day as a new Chicago resident looking for a couch. I needed a few specific features: fold-out couch with a gray/dark gray fabric, sufficiently soft cushions, and an actually comfortable mattress. I had been to five furniture stores that day and no one had anything that remotely met my needs. As I'm about to give up, l waltz into this La-Z-Boy, and they happen to have THREE couches that fit my needs! There were so many different style, color, and fabric choices, along with 3 different mattress options. I went with the Tempur-pedic mattress and it has been a huge success when I have guests over! The couch itself is super comfortable and one of my favorite spots in my apartment. It was such a relief to walk into a furniture store where they have actual customizable options so that you can get something to match your vision exactly. Was the couch cheap? No. But did I receive a high quality product that I plan to keep in my residence for decades? Absolutely.

My only critique would be the delivery process. I'm not a fan of the fact that they only told me when they were coming a day in advance. In my complex, we have to make moving truck/elevator reservations for furniture delivery, so it would have been nice to know the exact date/time a few...