The Dump Luxe Furniture Outlet — Local services in Lombard

I like the styles, products and the easy online process. I got my current couch here 4yrs ago. That’s why when it came time to purchase a new bedroom dresser I returned to this store to do so. My experience this time around has left me feeling like I made the worst decision. I ordered my dresser on September 5th, order number 959A240841. It arrived September 17th. Delivery guys were awesome and the dresser looked great on the outside. When it came time that evening to transfer clothes to my new dresser . We noticed the middle drawer when pulled out would wobbly back and forth. Took the drawer out, and immediately saw the cause. Where the T-bar and dresser meet 1) the bar used is too short 2) where the manufacturer drilled the t-bar in -it split the wood. Called The Dump customer care, scheduled a repair tech visit (1st step in trying to get this manufactured defect replaced). Repair Tech from (Furniture Solutions Network) came out on September 29th. Looked at the dresser and informed my husband that the dresser can’t be fixed, that it looks like the manufacturer tried to screw in the bar 3 times and splintered the wood, and that this dresser should’ve never been delivered. My husband and I were like “ok. So what’s next?”. William ( I believe) informed us he would send his notes to the store but that the store may still not replace the piece (oh,great). He let my husband know that it could take 3 days to hear back from the store. Never received a call, so I called The Dump Friday, October 7th. I Let the customer care rep know the situation. She then informed me that the tech had written that he could repair the dresser, it would take two hours, but owners weren’t happy with solution. That because of this note she would need to speak with a manager to sign off on replacing. That is entirely frustrating to hear that the tech from Furniture Solutions Network wrote something COMPLETELY different then what he told us! I let the rep know this and she said “you aren’t the first to say that the tech told you something different and that she still has to talk to a manager”. That’s comforting to know The Dump is aware that the furniture repair tech company they use, lies to their customers. The Dump customer care representative informed me that she couldn’t find a manager because they were all in a meeting (fine) and would call me back once she spoke to one, but that they’d likely not replace the dresser but send a tech back out after they received the order for the parts. I don’t understand how you can repair a WOOD piece that is built into the frame of the front of the dresser, but okay. This happened around 10am, October 7th and shockingly never got a call back. It’s almost been a month since this dresser has been delivered and I still haven’t been able to use the dresser that I spent $600+ on. Looking at reviews like from Tien Tran, this seems to be a common theme with...

Buyers Beware of the Representative Oscar Gomez

My family and friends have shopped at this location many times before and have had no problem. This was my first time going to shop at The Dump for a mattress. I was greeted by Oscar and was shown to the mattresses. He showed me multiple mattresses but he obviously had a mattress he wanted me to choose. The AIRELOOM mattress was the one he talked up the most. It was comfortable and nice for my liking so I placed an order for the mattress which was 1,495.00 plus delivery tax which came out to almost 2,000 dollars. I placed the order on July 28, 2025 and Oscar told me that I would have my mattress on August 6, 2025.(Oscar gave me his number on his business card) The day before August 6 which would be August 5 he called and told me that a lot of people were buying my specific mattress and that my delivery date would be pushed back a week to August 12. He liked to also add that he understood that it was an inconvenience because he wouldn't get his commission until I get the mattress. He was then called back on August 6 (the next day) to get more information on why my mattress was affected by this problem. Oscar then changed the story and said that the mattress was across country and handmade by order so that's why it was taking so long. He then added that I would have the mattress by the end of the week Friday or Saturday (August 8-9). We then reach Friday and I call to check in on the mattress and he then goes back to telling me that it's because so many people are buying the mattress and again, he mentions that he wants the mattress delivered to me as much as I want it so that he can get his commission money. Oscar tells me that the lastest he can get me the mattress was yet again August 12. Pushing back the date again which was a constant waste of my time and money. He then tells me that he would refund my delivery fee so that I could pay for a 3rd party delivery service to get me the mattress on August 12. That was the last straw as I then canceled that same day and got my refund. With a constant change in his story it was very unprofessional. Either Oscar told me false dates which wasted my time and my money because I had to reschedule to fit the time added or he sold my mattress deliver date to other party. I will never be back and Oscar should be heavily looked into for a lack of professional courtesy. When ANYONE walks into this location of The Dump and a representative walks up to help you be sure that it's not Oscar Gomez who will waste your...

EDIT: Me again. It’s been awhile since posting. I finally got a hold of someone who apologized profusely and told me they’d be giving me a brand new piece shipped from Houston. Again I said “Fine! No problem”. Then I received a phone call stating there was NO WAY they could ship it from Houston…but don’t worry…we’ll find the motor and expedite its delivery to you. THAT WAS TWO WEEKS ago. No follow up AGAIN. So, I’ve downgraded my rating.

I’m waiting one more day to get a response. Purchased a leather sectional on 2/1. One piece was on back order and was to be delivered 8 weeks later. Fine! No problem. They delivered the other pieces of the section promptly. After delivery, we noticed the motor on one of the pieces wasn’t working properly and there was a light stain on one of the pieces. The imperfection was so slight we did t even mention, however we did call back to have the motor serviced. Service came to our home promptly and said they needed to order a part. Should be in 1st week of March. Fine! No problem….

April rolls around and the back ordered piece of the sectional comes in. Asked for status of motor. Now ETA pushed back to 3/28 on the part. We agreed to hold off on delivery of extra couch piece until the motor part came in. Kill two birds with one stone. Fine! No problem…

Texted twice in Apr on status of motor. No response. Asked Larry the sales guy to follow up. No response. Called customer service yesterday and was told motor not coming in until July. No one ever let us know this. Customer service said they’d follow up with us to see what could be done. No call back yesterday. At this point, I’m waiting until the end of the day today. If no response, I’m disputing the charge on my credit card. Will provide the bank with the text chains and all call logs to prove lack of follow up on their end.

I mean I get it…stuff happens, and we’ve been pretty patient. The lack of response, follow up, and desire to ‘make it right’ is what irks me. Sad thing is… we were planning to go back and purchase a new kitchen table and chairs and bedroom set. Guess I’ll be looking elsewhere. I’ve always had a great experience at Darvin Furniture. I guess I’ll stick with them...