Penny Mustard Furnishings - Downers Grove — Local services in Downers Grove

Posting a review, but for us this is more of a story. Last week I spent the day with my Mom. Full day; many errands, appointments, shopping all related to an upcoming move due to significant downsizing of home. Backstory is necessary to explain our true appreciation for the experience we had at Penny Mustard Thursday evening, April 4. Mom wanted a rich looking brown/cherry wood cocktail table with two matching end tables and a TV credenza (without glass doors). We tried several stores, but no luck. Our day was long, we live far decided to head home. On route to expressway saw Penny Mustard. We both looked at one another decided let’s try. BEST DECISION! Store closes @ 7pm. We walked in at 6:35pm. Literally stepped foot in showroom, looked straight ahead there was a beautiful cocktail table. Perfect size, color with storage drawers just like Mom wanted. A VERY friendly Sales Associate approached us with the friendliest greeting and welcome smile. We felt bad it was like 20min to closing. We apologized…Sabrina Gallo introduced herself, told us not to worry about time. Asked how she could help us, what we needed and if we wanted to walk floor. We told her how much we loved cocktail table. We even elaborated on the day we had, sharing several store experiences. We tried being quick knowing time. Sabrina wasn’t concerned about time, truly was interested. We told her we also wanted two end tables. They were right there!! We saw, but it didn’t click. Wait, here is the best part…mom and I sat on the sofa displayed taking a chance by asking for a credenza. Sabrina smiled, so sweetly said “right here” as she turned around, showed us one of a different model/scale behind us, but said we can have one made to our liking that would match both the cocktail table and end tables. Mom designed a credenza with no glass, exact size and color. My mom and I jumped up to hug her! This move is bitter-sweet for Mom. Just want everything to be perfect. Sabrina Gallo sensed this. Sabrina is top notch, a true class act. This wasn’t just a furniture purchase for us. Working with Sabrina was a personal experience for us, one we will never forget. Her personality is genuine, not focused “just on a sale”. We felt valued as customers. Sabrina ensured we were happy, provided options Mom could choose from without any pressure, didn’t make mom feel rushed due to time along with comforting Mom’s anxiousness. In addition, the store itself is beautiful; such class, unique beauty and great location! Thank you Sabrina and...

My husband and I have been in the process of building a new home for close to one year. Our new place is a ranch style, with a Craftsman look, so we decided that new furniture was also desirable. So on an August afternoon, I walked into Penny Mustard to take a look, and attempt to get some ideas for what might look good.

I was warmly greeted by Helene Weiner, and that's where the magic began! I told her that I was looking for furniture for several rooms, and wasn't certain what I had in mind. She asked me some good questions, I shared a few photos of the new house, and she proceeded to present some great ideas. She helped me find some cool combinations of pieces that were also on clearance! The fabrics and styles weren't pieces that I would have thought to consider; initially I was thinking of a sectional style for my new family room, but I'm glad she pulled together some great pieces instead.

I returned a few days later and ordered a bedroom set, and some breakfast bar stools. I had so much fun "shopping" with Helene...I didn't feel like I was working with a "sales person", but more like a friend who was genuinely interested in my preferences and my budget.

The furniture is now in place at our new home, and friends, neighbors, and our builder simply love our selection! Prior to going to Penny Mustard I looked at other leading competitors, and I simply didn't see the quality in the others. PM prices can be higher in some instances, but if you ask for clearance options, you can really fit your budget and have some unique quality pieces...

The experience is unparalleled!!! Shopping for a couch was painful and exhausting... Until I found Penny Mustard. First, they have an excellent and easy-to-understand demonstration as to why their furniture feels incomparably more high quality than other big name stores. Secondly, the sales people genuinely care about your "dream" piece of furniture; I never felt like I was being pushed for the sake of a commission. Finally, the ability to customize the piece made me feel like a million bucks- but at an extremely affordable price. The long lead time to receive my custom couch was more than worth it. And I took advantage of one of their many 0% interest specials, which made the affordability a no-brainer.

Penny Mustard did an excellent job rectifying my less-than-perfect delivery experience. There were two delivery men, one of which I could tell was inexperienced. He scuffed up my walls and was rudely huffing and puffing the whole time. I could hear the second delivery person trying to coach the first but, frustratingly, to no avail. I contacted Penny Mustard afterward to describe my experience and they understood right away. I received a quote from a handyman to repair the damaged walls, sent the quote to Penny Mustard, and was promptly reimbursed.

The quality of the furniture, enthusiasm of the sales people, reasonable pricing, and customer service experience is...