Bamboo Salon — Local services in Dr. Phillips

Yesterday (8/31) I went into Bamboo Salon with the intention of getting my balayage retouched. I was initially very happy with the result until I took a closer look when I got home. I noticed that there were large dark sections that looked banded, and the top was very streaky. She used a "balayage comb" which I have never heard of, but trusted her judgement because she said she has 30 years of color experience. When I got home and realized how streaked it was, I texted the hair stylist, Libby, who is also the Salon Owner. I told her of my concerns and asked if I could come into the Salon again for her to take a second look at my hair. She told me to get it re-done in 3 months, and then switched and told me to get it re-done in 2 months. She then told me additional highlights (which I didn't want) would come at an additional cost. At this point I had not asked for anything in addition to the services I had already received, I had only asked if I would be able to go in and have her take a second look to see if she sees what I see. I responded politely, and then she blocked my number so I could no longer contact her.

I went in today to talk to her since I could no longer text her, and she would only talk to me as she was working on another client. She kept repeating everything several times, and would at points ask her client for her opinion on the issues we were discussing (which is incredibly unprofessional). I left in tears because she was not listening to me at all.

She kept saying she explained to me 10 times that I should get a gloss, but that was 100% untrue. We talked about a gloss two times during my visit yesterday and she told me that it would even the color out and I would not have as much dimension, which is why I chose to forgo the gloss. This entire experience would have been avoided if she has simply said "yes come in and we can talk" when I initially texted her. I may have had to pay for a gloss or tone, and would have been fine with it but at this point do not feel the need to spend an additional amount on her services when I already paid $210 for a color service that I am not remotely happy with, and one that she is not willing to even take a look at and fix.

I am surprised her current clients still go to her when they see how she treats people who have even the slightest concern about the outcome of their hair.

I'm not sure of the response she will give this post, but I know she will. I have tried to only write factual things in this post, so that everything I say is completely accurate and not opinion based, but I'm sure she'll try to twist my experience around into something else.

Update: After I went back to Bamboo Salon today, I went to Salon Dulay and spoke to Amanda K (a senior stylist at the salon), who agreed with me that “that’s not balayage, those are highlights.” Confirmation wasn’t needed but the confirmation I wasn’t...

I've been in Orlando (for work) for the past week and I've been looking for a salon since I landed here. Nothing looked good. Happened to be in the same plaza as Bamboo Salon today so I dropped in.

The decor is adorable - I absolutely covet the chandelier / light they have over the wash stations (watch out ladies, I'm coming back for that thing!) Everything is super clean and has little "vintage-y" flares. I love it.

There were a few people waiting in the reception area and the salon owner was busily cutting hair. She was super friendly and was able to take a moment to see what I needed, even though she was working. I didn't have an appointment BUT she was able to get me in right away with Chelsea. I wasn't looking for much, just wanted the sides of my mohawk shaved down. Chelsea did an awesome job and even asked if I wanted it washed after - so awesome. We got talking about the length and in that subtle, sneaky way that hairdressers give you solid advice that you may not have wanted to hear, we came around to my needing to cut it. She did an awesome job. AWESOME.

Conversation was easy and low-key; we talked about hair color and products, etc. She also told me that her folks are the shop owners and you know what, they are friggin adorable together. Seriously. So cute.

I'm actually sad to go home because it's a long trip to Florida to get my hair cut... but I'd seriously consider coming back for it! :) ...

Let me start out by saying that I am a natural Dark brunette and have tried most of my life to become as close to a platinum blonde as possible without frying my hair. I have literally tried dozens of salons who have either killed my hair, hair-shamed me, or told me it's impossible. Libby is the ONLY one who has ever truly taken the time to listen to me, explain my options, and actually get me to be platinum. Every time I leave the salon I'm in love with my hair. I've even been stopped by strangers and asked who does my color and I'm always happy to rave about Libby and the Bamboo salon. I moved to Florida from NJ and it took me forever to find a salon with actual reasonable prices, good availability for those of us who work long hours, and just an overall great experience. Libby is the best-super personable and optimistic. You can tell hair is her passion and she's great at it. I actually hired Libby to do my wedding hair and have had two bridesmaids ask how much it would be to fly her to NJ for their weddings. All my friends, co-workers, and Florida family now go here. I cannot recommend this...