Mama's Pretzel Kitchen — Local services in Dr. Phillips

Looked at the menu on the Seaworld app and decided to stop here. Note that outside of almost every eatery, they have posted signs directing you to place a mobile order. We went inside and looked in the warm case. I was about to order, when I noticed that they charge $13.99 for the same item that they were only charging $11.99 for on the app. I stepped aside and placed the order on the app, using the service they advertise all over the park to conveniently also save about $6 on our order (We ordered two items and a fountain drink and after tax it was $35 btw). I stepped over to the mobile pick up counter and let the attendant who walked over to me know that I had placed one and she told me, almost yelling at me, that I didn't need to do that because they were standing right there. I tried to explain that it was cheaper on their app, but she didn't seem to care. She was extremely rude unnecessarily, we'd been having a good time up until this and when I spoke I grinned and was not rude to her by any means, so I'm not quite sure why I deserved to be spoken to this way. And then to top off the experience, the food we got was old, stale, and hard. Basically paid $35 to be given garbage and spoken to like I was ignorant for using thier app. Not only would I not return, I would not recommend, I would not even return to the park itself. It was a Wednesday just before 2pm if that...

I was excited to come here as I saw online several photos of the menu as well as the food that they offer. It sounded very similar to the pretzel place at Busch Gardens which is owned by the same company. I love the pretzel place at Busch Gardens, especially the bacon wrapped pretzel. Imagine my excitement when I saw that SeaWorld finally had a place with this option.

I walked in entirely expecting to get the bacon wrapped pretzel. I was quite astonished to see that this wasn't even an option on the menu. I asked the girl behind the counter about this and she had no clue what I was talking about. A complete look dumbfoundedness.

I hastily selected a pretzel dog and a pepperoni pizza pretzel. Both of these were mediocre at best. There is no indoor seating at this establishment. I was prepared for this as the article I read online did state this. It was a pleasant day to sit outside and there happened to be a bird building its nest at a tree right next to my table.

For a quick place that is just going to satisfy your stomach making wonderful noises, this place will do. But if you, like me, were really hoping to come here for the bacon wrapped pretzel. Prepare for sheer...

We wanted to order 7 turkey legs but they said they only had 5 and they told me and my family to wait 20-30 minutes but when the time was up the turkey legs where behind the counter and they didn’t want to serve it to us for no reason except rascim, there was a white family behind us and they ordered 2 turkey legs and they wanted to give it to them instead even though we were first and ordered first and waited. Then an employee named Laura came out supposedly trying to resolve the problem but she ended up ignoring what we were saying, kept walking away, ignored us saying to get the manager and didn’t even say a word to us. Very disrespectful, uneducated employees worst place to eat highly do...