Elite Core Gymnastics — Local services in Dundee Township

The atrocious customer service experience that I had during open gym has prompted me to post about this company. As a first time attendee (after trying to make it to open gym other times to find it closed), I was unaware that cash is the only accepted form of payment for open gym. This is not indicated on the website. Annoyed by this, but wanting my daughter to try out the space and meet the people, I left to retrieve cash then returned. Skeptical about cash operations in general, I requested a receipt from the gym's associate who was not only not able to provide me a receipt, but also antagonized me about these logistical issues to the point where I became angry and was sorry I came. That associate has a lot to learn about customer service- this is certainly not the face I would have on my business. In the long run, this gym has forever lost the participation of my two young daughters which is a cost to them, not us. We'll go to MEGA and be greeted with a smiling face and a...

I came here for a birthday party on Sunday may 23 I had spoken to a lady saying that I had foot surgery and I couldn't remove my shoes due to my disability.. so after I just wanted to get a few pictures of my son a lady came up to me named Lex with a very nasty attitude telling me I couldn't come onto the gymnastics floor because I had my shoes on. That's ridiculous!! I've been to a million gymnastics places and it's never been an issue!! I am beyond mad and would not recommend this establishment to anyone... and on top of that to get here it's not even clear to get here so I was 20 minutes late to the birthday party. I am embarrassed that lex made a scene in front of a bunch of parents I know from the school my son goes to and now I'm unable to capture not even one picture of my son at the gymnastics place!! She is so rude and I don't know how she has a job. They should make accommodations for people with disabilities. Never ever coming...

I cannot say enough about how thankful we are to have found ECG after our prior gym closed. Our daughters (10 and 6 years old) have been attending classes here for going on 3 years now. At both the recreational and team level the coaching has been excellent! We hosted one of my daughter's birthday parties here also and the kids all had a blast! As parents, we appreciate that this gym puts safety first and places a strong emphasis on the importance of being a good team player and showing respect to others. The coaches and owners care about our kids as if they were their own and truly want what is best for each of their gymnasts. Our daughters have progressed so much in the time they have been here and look forward to going to practice each day. I highly recommend checking this gym out. They truly have a...