Planet Fitness — Local services in Dundee Township

⭐⭐⭐⭐⭐ THE GREATEST FRONT DESK EXPERIENCE OF MY LIFE

Me and my friends went to planet fitness for the first time today and Listen, I’ve been to a lot of gyms. I’ve walked past a lot of front desks. But NOTHING—and I mean NOTHING—compares to the absolute VIP red carpet treatment I received from VERONICA at Planet Fitness.

The moment I walked in, she greeted me with the kind of enthusiasm that made me question whether I had just won the lottery. Her smile? Brighter than the gym’s fluorescent lighting. Her customer service? So flawless, I’m convinced she has a PhD in Hospitality and Vibes.

I came in tired, questioning my life choices, but after a 30-second conversation with her, I was ready to bench press a car.

And don’t even get me started on her efficiency. I swear, she checked me in, answered a phone call, —all in under 10 seconds.

If Platinum Fitness had an Olympic event for “Best Front Desk Employee Ever,” VERONICA would take home the gold. If you’re thinking about joining this gym, just know that walking through those doors and being greeted by her is already 90% of the workout. SHE DESERVES A RAISE

Would give 10/5 stars if Google would let me.

Oh also the gym was nice too very clean very...

Friendly staff, but they don't do anything about the campers in the circuit section. Every time I use the circuit section, people are sitting on machines and don't move, even after asked. I finally went to staff because it happens every time and the last girl gave me a real attitude when I asked if I could use the machine after her. She said she had 3 sets. I tried explaining to her that it's a circuit and I'd like to keep my heartrate up and she was mad and said "excuse me, I'm, like, in the middle if my work out" as if I'm not. Ignorance at its finest. Staff did not go talk to her like they said they would. I left. Feeling frustrated and not sure I want to continue to use this gym. 😕 A quick Google search will show this is a problem everywhere even though all the machines are available elsewhere in the gym. Planet should really regulate this and help those who want to use the circuit section properly because I really enjoy it and only have 30 min to work out each day. Some tag Joey Swoll!!

This location also advertises group classes that you can sign up for through the app, but there are no class and no notification. None of the classes are available due to hiring...

Thought I had canceled over a year ago because of a disappointing lack of cable machines. There's always a huge line for the 1 cable no matter the time I tried. Wasn't expecting a refund, but I was hoping for at least credit or something. Their records showed I hadn't been in in a year, but they denied me anything. I'm not trying to be a Karen, but that's 300 bucks down the drain. The female employee at the front was at least kind and sympathetic. The real insult was the guy in charge's complete indifference while giving the fakest most corperate smile and talking down to me for what was very likely a mistake on their end. I'm genuinely suspicious that he was just lying. I'm never going back to a planet fitness again after this. Just feel burned, cheated, talked down to, and down $300.

Edit: You asked me to reach out to your management team as a comment, which I am not allowed to respond to, so I'll do it here. During the aforementioned interaction I asked the talk to someone higher up to get verification, at which the man I was talking to insisted that he was the highest management and that...