Hapag-Lloyd — Local services in Dunwoody

Of all the shipping lines, they have the most chaotic accounting ever. They constantly keep canceling an invoice and generate a new one, making me confuse which one is not canceled. Many times after payment is made, they cancel the invoices I paid months or years later. Then they make a new invoice and say you owe money for the same containers I paid months or years ago. They don't know how to apply old payments to the new invoice. I don't understand why they like to make things so complicated. One shipment can have like 5 different invoices. Other lines just bill one invoice...

They'll let you know on the 20th, in a letter they dated the 17th, that your container free days end on the 21st. When asked, they reply that they can't help you, the fourth day is chargeable. And they don't bother to answer any further questions. In addition, now container free days off are also counted over weekends. With the last container you delayed bringing in a double, 9 weeks instead of 4 and no explanation - you have three free days, starting on Friday. Thanks guys, you are...

They clearly are making their employees review the business because their ACTUAL customers despise them.

"storage is not waived due to truck power"

buyers beware! they can randomly decide that they don't have enough trucks for you and then will charge you every day until they are able to convince one of their drivers to...